The following conditions apply to the Softkeys feature:
Configuring Softkeys integration on the NuPoint UM server must be done using the Text Console.
The Softkey feature option is available only to NuPoint UM systems that are integrated:
via IP to a MiVoice Business ICP, Release 5.1 UR 2 or later, or
via SIP to a MiVoice Office 250, Release 3.2 or later
Releases of the MiVoice Business ICP software prior to 5.1 UR2 have softkey functionality via the embedded voice mail feature; however, the NuPoint Softkeys feature can not be integrated with these earlier releases.
All extension numbers enabled with the Softkey feature must be registered as 5020 or 5240 IP telephones on a MiVoice Business ICP system. Note that if you are configuring the Softkey feature for use with Record-A-Call optional feature, you may need to re-register the 5240 IP telephones accordingly. Refer to the Record A Call section for more information.