Call Director functionality includes a set of templates that can be assigned to a mailbox or line group. There are two sets of templates: system templates and user-defined templates. A maximum of 50 Call Director templates can be created.
There are five system templates provided. These templates can be used as a starting point when creating a call flow. The templates are as follows: Daily Greeting, Follow Me, Find Me, Personal Dial Zero, Alternate Daily Greeting, and NuPoint Receptionist. See System Templates for more information on the system templates.
User-defined templates can be created, edited, deleted, imported and exported. Each template has a number associated with it for the purpose of recording prompts in the TUI.
The templates are assigned to a mailbox via the existing Limits Class of Service (LCOS) mechanism. The LCOS will have a Call Director template category. You can specify the template that is associated with this LCOS. The LCOS template attribute can be set in the Web Console through the Class of Service > Limits COS menu item. By default, the LCOS will be assigned no template.
If the LCOS does not have a template associated to it, then the mailbox user assigned that LCOS is considered to be an Advanced user. Advanced mailbox users are able to create and fully customize their own call flows. If the mailbox user is an Advanced user, the Call Director tab in the Web View interface will have a full call flow-editing interface for creating and editing call flows.
If the LCOS has a template associated with it, then the mailbox user assigned that LCOS is considered to be a Regular mailbox user. Regular mailbox users are able to customize their call flows if there are writeable properties assigned to them. The changes to the call flow parameters can be made through the Call Director tab of the Web View interface.
The templates are created through the Call Director > Templates functionality. During creation of a template, you specify which properties a mailbox user is allowed to alter. The templates created by the System Administrator are considered to be the master templates. When these templates are edited, the changes are reflected in the Regular mailbox user’s call flow for any mailboxes that are assigned this template.
When a mailbox is deleted through the Web Console or Text Console, the call flow file for that mailbox is also deleted.
Since the System Administrator can prevent the Regular mailbox user from recording the prompts, the System Administrator must have the ability to record any prompt/greeting for any template. The recording of the template prompts is done from the Web View interface and the TUI. Currently the System Administrator can record prompts for mailbox and line group specific call flows, and the functionality to record prompts for a template is now also added.
The System Administrator and the Advanced mailbox user are also able to import recordings to be used as messages and prompts in their call flows and templates. The only formats accepted are 8k u-law and 8k a-law.
Currently, the daily greeting is recorded through the TUI by pressing the * immediately after the user logs into the mailbox. This functionality has been expanded to allow the recording of the Daily Greeting for the call flow from the User Options menu.
The Call Director templates are included in the backup and restore of the system templates, while user templates and mailbox/line group call flows are backed up through the current backup/restore mechanism.