About the NuPoint UM Documentation Suite

To access the NuPoint Unified Messaging (UM) guides (in .PDF format) and the System Administration Help file, go to Mitel Online and log in. You must be a registered user to access Mitel Online.

The NuPoint UM documentation set includes the following components:

General Audience

General Information Guide:

• This guide includes general information on systems architecture, resiliency, feature descriptions, licensing, and geographic availability and provides an overview of administration and maintenance.

Installers

Technician's Handbook:

• This guide includes information on hardware and software requirements, platforms and configurations, installations, basic maintenance, upgrades, data migration, configuring MSL, and trouble shooting systems and features.

Engineering Guidelines

• This guide includes information on system capacities, system requirements, and network engineering.

Administrators

System Administration Help (includes Call Director for the Administrator):

• The help file incudes information on post-installation instructions, system administration and maintenance, configuring and managing NuPoint UM and optional features, and troubleshooting Advanced UM.

End Users

Web View Help

• This Help file includes information on the features that are available to users through the web client interface. It includes configuration information for end user settings and describes unified messaging features.

Messaging User Guide

• This guide includes information on setting up and using voice mailboxes, managing voice and email messages, using PCs to receive and manage messages, and the record-a-call, fax, and speech auto attendant features.

Call Director Web Help

• This help file includes information on configuring automated attendant call flows to handle your calls when you can't answer them personally.

Mitel TUI Quick Reference Guide

• This one-page document explains how to access voice mailboxes and identifies telephone user interface (TUI) main menu options.

Mitel Online

All Mitel product documentation is available at Mitel Online.

Accessing Documents and Help Files

1. Log in to Mitel OnLine.

2. Point to Support and then click Product Documentation.

3. In the right pane, select Product Documentation.

4. Point to Messaging and click NuPoint Unified Messaging. A list of documents intended for System Administrators is displayed.

5. Select a document from the list or select Show End User Documents or Show Archived Documents to access end user or archived documents.