A Line Usage report shows the number of seconds during which individual lines were busy and how many calls each line received over a specific reporting time. The data can be displayed for a selection of lines.
To run a Line Usage Report:
In the navigation tree, click Report Generation, then click Statistics, and then click Line Usage. The Line Usage Report Options form is displayed.
Configure the following Line Usage Report options as required, and then click OK:
|
Fields |
Values |
|
Available |
Only Programmed Groups will be displayed. |
|
Selected |
|
|
Report resolution |
Select one of three:
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|
Time Range from Date |
Select from the drop-down lists or click the Calendar pop-up and select a date. |
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Time Range from Time |
Enter in 12 Hr and 60 min format (00:00-12:59), and then select AM or PM from the drop-down list. Time range can be from and to the same time. |
|
Time Range To Date |
Select from the drop-down lists or click the Calendar pop-up and select a date. |
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Time Range To Time |
Enter in 12 Hr and 60 min format (00:00-12:59), and then select AM or PM from the drop-down list. Time range can be from and to the same time. |
The Line Usage Report is displayed in HTML format.
To print the report, click on Printer Friendly Version....
To save the report as a CSV tile, click on Export to CSV File....
The report heading shows the NuPoint Unified Messaging system name in the title. This name is acquired from the Network Element and is configured through the Network Element Configuration.
The report displays the following statistics:
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Columns |
Displayed Information |
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Time |
mm/dd/yyyy hh:mm:ss AM/PM |
|
Module |
1-4 |
|
Slot |
1-15 |
|
Line |
Starting from 0 |
|
Busy Seconds |
Numeric value |
|
Calls Answered |
Numeric value |