Call Director is an optional feature that you can use to create automated attendant and call processing applications, known as call flows, for your organization, departments, and for individual mailboxes and extensions. A call flow is a collection of call-processing actions that control how an incoming call is handled. Without Call Director, NuPoint Unified Messaging simply sends an incoming call to the called person's voice mailbox.
Call flow actions direct NuPoint Unified Messaging to:
Play a message
Perform a call transfer
Forward a call to a specified voice mailbox, extension, external phone, or the Dial-by-Name application
Send a page or a text message, or
Hang up
Call flow owners can be either the mailbox owner or the System Administrator. End users can program personal call flows that are associated with their own voice mailboxes. The Administrator can manage personal call flows as well as corporate call flows that are applied to line groups. The Administrator is also responsible for the global configuration settings that determine how individual call flows work. These settings include call transfer sequences, valid extension lengths, attendant’s extension number, and time-outs.
You can configure Call Director using either the Text console or the Web console but all interactions with Call Director are made using the Web Console and the Telephone User Interface (TUI). The TUI is used for audio recording and to enable and disable the "Override" call flow action.
Call Director functionality includes the ability to edit line group configuration, edit a call flow, create call flow templates and generate Call Director reports.
Note: Call redirection features such as call forwarding can be overridden only from Call Director, not from the NP Receptionist.
Call Director is a licensed option activated by FCOS bit 292 (Enable NP Call Director). Each desktop with the required FCOS bit consumes one license. If you have 400 Call Director licenses and you configure 500 users with FCOS 292, only 400 of those users have access to Call Director.
Note: Call Director replaces NP Agent. NP Agent and Call Director are NOT compatible; any NuPoint Agent call box applications you want to use in Release 9.0 or later, must be recreated in Call Director.