NP Receptionist has the following features:
NP Receptionist can answer incoming calls, screen them, dial an extension for the caller, or play menu options for the caller.
NP Receptionist can also allow direct access to an extension directly and/or call forwarding to a mailbox without NP Receptionist assistance.
You can record separate customized greetings for day answering and night answering. You can configure hours and days that comprise “Day” and “Night/Weekend” to suit the requirements of the individual installation. NP Receptionist can handle “day” calls differently from “night” calls.
System prompts are available in English (American, Australian, New Zealand, UK), French, German, Japanese, Korean, Mandarin, Spanish, Mexican Spanish, and Portuguese.
When callers dial an internal extension number, NP Receptionist can automatically route the call to an outside number (for example, a modem number).
Mailbox users can choose to have all their calls screened. A mailbox user who calls another mailbox user can press the star (*) key, plus his or her own mailbox number, in reply to the prompt “Whom may I say is calling?” NP Receptionist automatically announces the name that is recorded in the mailbox. If the call is not answered (or is rejected by the user), any message that is left is recorded from the caller’s mailbox. This allows the recipient to answer the message simply by pressing the 2, or A (for answer), key.
When a call does not go through, users can have their calls routed to a personal attendant’s number, to the Console Attendant, or to their personal mailboxes; or they can choose to have NP Receptionist play one of four redial menus. You can choose different routings for Busy, Ring No Answer, and Rejected calls (for calls to extensions), and call failure (for calls to trunks).
You can group together call processing options to make up to 16 “treatment types,” or call processing instructions, that allow an administrator to provide users with the call processing options that they want. Treatments types are stored in the mailbox data file, and the administrator can easily change a treatment type.
Each mailbox can store separate Day and Night/Weekend treatment types. NP Receptionist checks the user’s mailbox for the correct treatment type before processing an incoming call.
You can use mailboxes with “tree” class of service to build directories or menus which direct outside callers to the appropriate extension or mailbox within the system. The tree mailbox can allow the user to access a “chain” mailbox, which plays a mailbox greeting, then prompts the caller to enter an extension number.
You can configure this menu capability so that after the main greeting plays, NP Receptionist allows single-digit access to selected departments and specific extensions.
NP Receptionist can allow users to reach an extension by pressing keys that spell a person’s name. You can configure the feature so that the caller can dial by last name or first name dial by last name or first name.
The # dial around feature allows the caller to act as his/her own receptionist. For example, after leaving a message for one user, the caller can press # (the pound key), and then dial another number when prompted.
NP Receptionist is a layer of programming that functions on top of the NuPoint Voice application. If you call a number answered by NP Receptionist, you can dial an extension. In addition, you can reach the NuPoint Voice message center by pressing # (the pound key) to leave a message in a mailbox. You can also log into your mailbox from the NuPoint Voice message center by pressing # (the pound key) again, followed by your mailbox number; alternatively, you can dial your mailbox number, followed by # (the pound key) to log into the mailbox.