Configuration

The Record-A-Call (RAC) feature requires programming on both the ICP and the NuPoint Unified Messaging server. The tasks for enabling the Record-A-Call feature for licensed users can be divided into the two following task groups:

• Configuration required for MiVoice Business or MiVoice Office 250 systems

• Configuration required for NuPoint UM

Configuration Required to Enable Record-A-Call on a MiVoice Business System

To enable the Record-A-Call feature for licensed users on the MiVoice Business, you must:

• Upgrade to MiVoice Business Release 5.1.3 or higher (includes MiVoice BusinessNote: Mitel has separate brands for its range of hardware and software-only solutions for the IP communications market. MiVoice Business is the brand name of the call-processing software that runs on hardware platforms such as the MiVoice Business ICP. The MiVoice Business ICP name continues as the brand for Mitel hardware platforms that run MiVoice Business software. MiVoice Business ICP Release 9.0 is the last software release under the old branding scheme; its successor is MiVoice Business 4.0. Release 4.0 or later)

• Purchase and enable the Advanced Voice Mail feature license.

• Configure voice mail integration ports that are representing NuPoint ports (other than MWI ports) as 5240 phone types. After configuring the phones to be 5240 types, reboot NuPoint so that it can re-register its sets. Note that telephones other than 5240 devices do not have sufficient softkey functionality and require additional feature key programming in order to support the Record-A-Call feature.

• Configure voice mail integration ports that are representing NuPoint ports (other than MWI ports) as 5240. Note: The MWI ports must remain as type 5020.

• Set the Record-A-Call Class of Service (COS) to "RAC Active - Yes" for the COS number applied to the user's telephone to enable Record A Call functionality on the user's telephone. Enable the other RAC COS options as required.

• Set the Recorder Hunt Group and add the appropriate voice mail ports as Recorder Hunt Group members.

For additional information or detailed procedures for enabling Record-A-Call on a MiVoice Business ICP system, refer to the MiVoice Business System Administration Tool Help. 

Configuration Required to Enable Record-A-Call on a MiVoice Office 250 System

For configuration instructions for the MiVoice Office 250 system, refer to the Mitel MiVoice Office 250 and NuPoint Integration Guide.

Configuration Required to Enable Record-A-Call on the NuPoint UM Server

To enable the Record-A-Call feature for licensed users, you must

• Upgrade to NuPoint Messenger Release 9.0 or higher.

• Purchase the Record-A-Call Option.

• Reboot or re-activate the NuPoint system.

• Customize an FCOS to include the Record-A-Call feature bit 291. For MiCollab deployments, add the Record-A-Call feature bit to FCOS 14. Do not include feature bit 122 (Define Broadcast Mailbox) in the FCOS.

• Assign the Record-A-Call FCOS to all mailboxes that will use the Record-A-Call feature.

Note: Each Record-A-Call user's telephone and mailbox must have a Record-A-Call-enabled COS (PBX programming) and FCOS (NuPoint UM programming) assigned to it in order to be activated with the Record-A-Call feature. 

• Managing FCOS