Speech Auto Attendant Installation

The Speech Auto Attendant can be installed along with NuPoint Unified Messaging or as a standalone application, without any of the voice mail features included in the NuPoint UM product.

The following blades are required to install the Speech Auto Attendant feature:

	SAA with NuPoint UM	Standalone SAA
Option	SAA with NuPoint UM	Standalone SAA
Base SAA	NPUM Speech Attendant	NPUM Speech Attendant
Speech Recognition (Default is bilingual)	Up to two of the following: - NPUM Speech Recognition American English - NPUM Speech Recognition British English - NPUM Speech Recognition Canadian French - NPUM Speech Recognition Euro French	Up to two of the following: - NPUM Speech Recognition American English - NPUM Speech Recognition British English - NPUM Speech Recognition Canadian French - NPUM Speech Recognition Euro French
Text-to-Speech	Select up to two blades that match the selected Speech Recognition blades: - NPUM TTS American English - NPUM TTS British English - NPUM TTS Canadian French - NPUM TTS Euro French	Select up to two blades that match the selected Speech Recognition blades: - NPUM TTS American English - NPUM TTS British English - NPUM TTS Canadian French - NPUM TTS Euro French
Full Set Prompts	- Extended set of prompts as required for NuPoint operation	- not required. (Standalone SAA prompts are included in the Speech Recognition blade.)

Installing SAA with NuPoint UM

Speech Auto Attendant software installation is automatic when NuPoint Unified Messaging software is being installed. See the NuPoint Unified Messaging Technician's Handbook for NuPoint UM software installation instructions.

Installing SAA as a Standalone Application

You can install the Speech Auto Attendant as a standalone application in one of two ways:

by clicking the "NPM Master Installer" blade link in the server manager Blades panel, which installs only the packages for which the system is licensed.
by clicking the "NPM Speech Attendant" blade install link in the server manager Blades panel, which installs the Auto Attendant (including the English recognition package).

To complete the installation, install the appropriate Speech Recognition blades and Text-to-Speech blades.

See Installing an Optional Feature for software blade installation instructions.

Installing SAA Text-to-Speech Package

SAA has a dependency on the Text-to-Speech (TTS) language. The TTS language you install must match the installed Speech Recognition language. TTS is an optional feature that requires licensing. You must purchase at least one TTS license for SAA functionality.

See Installing an Optional Feature for software blade installation instructions.

Installing Additional Speech Recognition Applications

In this release, only the Auto Attendant application is bundled with the system. You can also install other speech recognition applications through the MSL Blades panel. Once a speech recognition application blade is installed, the application will be displayed as an option in the list of speech recognition applications, along with the Auto Attendant.

In order to install an extra speech recognition application on the NuPoint UM system, you must first buy or license it (some applications may also be available for free). You then need to navigate to the MSL Blades panel, find the application in the list and click the "Install" link.

When the installation is completed, the new speech recognition application will be available in the line group form. See Configure a Speech Recognition Line Group.

Note: Some speech recognition applications have special requirements to configure some parameters or restart services in order to be fully functional. Refer to the documentation provided with the speech recognition application for this information.

Upgrading from a Previous Release of NuPoint UM

Speech Auto Attendant was introduced in NuPoint Unified Messenger Release 12.0. If you are upgrading from Release 11.0 or earlier, you need to perform the following steps to upgrade the system and install the Speech Auto Attendant feature:

Acquire the proper licenses to upgrade to the latest NuPoint UM release and to install the Speech Auto Attendant feature.
Upgrade the operating system.
Upgrade the NuPoint UM system. The software upgrade will install the new NPM Base Speech Auto-Attendant blade automatically if the system is properly licensed.
Install the appropriate NPM Speech Auto-Attendant English Text-to-Speech package.

See the NuPoint Unified Messaging Technician's Handbook for full instructions.