Fetch Logs for product support

Use this procedure to download the complete range of MBG log files as a single compressed archive. After downloading, you can unzip the archive and examine the individual log files, or you can simply forward the archive to Mitel Product Support.

Note: You may also download the individual log files from the View Log Files panel in the MSL Server Manager.

To fetch history logs:

  1. On the MBG main page, click the Troubleshooting tab, and click Diagnostics.
  2. Click Fetch Logs for product support.
  3. When prompted, specify a location to store the archive. The archive is stored in the following format: tuglogs.<server-FQDN>.tar.gz