Run this test to check connectivity to:
- ICPs for MiNET/SIP/TFTP services based on the configured
ICP type.
- SIP trunking endpoints
- application servers such as MiCollab and MiContact
Center
If these are configured with a fully qualified domain
name (FQDN), a DNS resolution test is also run.
Run the Connectivity tests
Note: Run the Connectivity test
on initial installation.
To run the connectivity tests:
- On the MBG main page, click the Troubleshooting
tab, and click Diagnostics.
- Beside Connectivity tests,
click Run. Test results are
displayed.
Test Result Examples
MiVoice Business connections:
- Failure to reach MiVoice Business on all SIP
ports — means SIP devices will not connect and SIP trunk calls
will fail to complete.
- Failure to reach TCP 6802/6800 — means all MiNet
phones will fail to connect.
- Failure to reach TCP 3999 — means SAC connections
will fail. MiNet 53xx IP Phones will display Applications
Loading and enhanced functions including key display will
not work properly. MiNet 69xx IP phones do not require this
port.
MiCollab Client connections:
- Failed to reach MiCollab Client server on all
TCP ports — means MiCollab Clients will not connect.
MiContact Center (prarieFyre) connections:
- Failed to reach MiContact Center server on all
TCP ports — means MiContact Center clients will not connect.