Mailbox Parameters - Web Console

General Tab

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Field

Displayed in View

Description

Values

Basic

Advanced

Name

ü

ü

Name of the mailbox user.

If you enter a name, it  is assigned to ALL mailboxes being created. Enter the name in either of two formats: <LN>, <FN> or <FN> <LN> (for example "Smith, Harry" or "Harry Smith"). Make sure to include a comma if you use <LN>, <FN> format and a space if you use <FN> <LN> format. The mailbox name is displayed any time that mailbox information is requested.

Notes:

• If a user's name includes accented characters (example, "L'Abbé"), ensure that you enter the accented characters for proper SAA recognition.

• For SAA recognition, you must you must enter the mailbox name according to these guidelines.

Maximum 31 characters. Accented characters count for two characters. Default is blank.

Passcode

ü

ü

Passcode of the mailbox user. Used to access the mailbox.

If a passcode is specified, it is assigned to ALL mailboxes being created. If no passcode is specified, one is not assigned to the mailbox when it is created.

For Administrator mailbox passcode requirements see Administrator Passcodes.

Minimum 4 digits, maximum 10 digits. Default is blank.

Force Passcode Change

ü

Select this check box to force users to change the default passcode at initial login. After successful change, this check box is cleared.

Default is disabled (cleared).

Department

ü

Contains a department number code to indicate the department of the mailbox user.

If a department is specified, it is assigned to ALL mailboxes being created.

Maximum 10 alphanumeric and special characters. Default is blank.

Extension

ü

ü

Extension number of the mailbox user.

If you enter an extension and it differs from the first mailbox number being created, then it is assigned to ALL mailboxes being created. If the field is left blank, then an extension number is assigned by default to be the same number as the mailbox for each mailbox being created.

Maximum 11 digits. Default is blank.

Pre-dial string

ü

This drop-down list contains the pre-dial indices that have been programmed by the technician. Select to specify a string that must be dialed prior to the extension in order to reach that extension. If a string is selected, it is assigned to ALL mailboxes being created.

Default is 0.

Alternate Extension (1-4)

ü

You can add alternates for this extension so that up to 4 other phones (like a cell phone, for example) can share this mailbox.

Default is blank.

Attendant Extension

ü

ü

This is the number that is called if user dials 0 to return to the attendant. If an attendant extension is defined, it is assigned to ALL mailboxes being created.

Maximum 15 digits. Default is blank.

Pre-dial string

ü

This drop-down list contains the pre-dial indices that have been programmed by the technician. Select to specify a string that must be dialed prior to the extension in order to reach that extension. If a string is selected, it is assigned to ALL mailboxes being created.

Default is 0.

Enable Tutorial

ü

Allows you to enable the introductory tutorial for a new mailbox. If this option is cleared, it is applied to ALL mailboxes being created.

Default is enabled (selected).

UM Audio Encoding

ü

ü

Allows you to configure the audio encoding method to use for this mailbox.

ADPCM: Microsoft audio encoding (default)

GSM 6.10: Audio encoding with wider support for mobile devices

MP3: Use MP3 only if ADPCM and GSM 6.10 cannot be played on the user device, or if the user is employing a hosted/webmail web service such as Gmail or Yahoo Mail.

Notes:

• The three different audio encoding types are available to all user types (Standard, Advanced UM, and UM-SMTP).  

• MP3 may result in poorer sound quality than the other audio encoding methods.  

Default is ADPCM.

Email Address

E-mail address for UM-SMTP user. This is the e-mail address where the user receives the e-mail copy of each message.

From the drop-down box beside the message field (if displayed), select the delivery option for voice messages

• Audio Attachment

Maximum 64 characters. Must be a valid e-mail address. Default is blank.

Standard
Email Address (1, 2 and 3)

ü

ü

E-mail addresse(s) for Standard UM user (availability of multiple addresses depends on the class of service for the mailbox). This is the e-mail address where the user receives the e-mail copy of each message. If an e-mail address is entered, it is assigned to ALL mailboxes being created.

From the drop-down box beside the message field (if displayed), select the delivery option for voice messages

• Audio Attachment

• Audio Link

• Web View Link (except MiCollab)

• Text Notification

If Audio Link is selected, messages that are played in Web View will be marked as read in the voice mailbox.

Note: If the system is not licensed to use the Standard UM features, or if the feature is licensed but the mailbox does not have the FCOS to use the feature (one that includes feature bit 304) then delivery option field is not displayed.

Note: For MiCollab deployments, this field is automatically populated by the entry of "Primary Email Address" in the Add User page of the Users and Services application. If an SMTP email address is required but is not entered in the Users and Services application, then it must be manually entered in both MiCollab and NuPoint.

Maximum 64 characters. Must be a valid e-mail address. Default is blank.

UM-Web View Email Address

ü

ü

E-mail address to which to save Web View messages (availability depends on the class of service for the mailbox). If the user selects a message in Web View and clicks the Save button, the message will be sent to this e-mail address. If an e-mail address is entered, it is assigned to ALL mailboxes being created.

If the system is not licensed to use the Standard UM features, then this field will not be displayed. If the feature is licensed but the mailbox does not have the FCOS to use the feature, then the field will be displayed but will be disabled until the mailbox does have the correct FCOS to have access to this feature.

Maximum 64 characters. Must be a valid e-mail address. Default is blank.

Advanced UM Email Alias / Address

ü

ü

The field name is dependant upon the type of mail server that is in use:

• Advanced UM Email Alias displays for MS Exchange. Enter an alias for the username.

• Advanced UM Email Address displays for Google Apps. Enter an email address for the username.

If the field is left blank, or contains spaces, the Advanced UM feature will not function for the mailbox.

If the system is not licensed to use the Advanced UM features or the correct class of service is not applied to the mailbox, then this field will not be displayed. This field and the Advanced UM Email Password field are not displayed if FCOS bit 295 (Enable Advanced UM) is not set for the user.

If Google Apps is use, "urgent" messages will be delivered as regular messages.

Maximum 64 characters. Must not contain spaces. Default is blank.

Advanced UM Email Password

ü

ü

Password for Advanced UM users (availability depends on the class of service for the mailbox). If the field is left blank, or contains spaces, the Advanced UM feature will not function for this mailbox.

If the system is not licensed to use the Advanced UM features, then this field will not be displayed. This field is not displayed if:

• FCOS bit 295 is not set for the user

• the mail server type is Google Apps

• the mail server type is MS Exchange and the adapter type is MAPI Gateway

• the mail server type is MS Exchange, the adapter type is IMAP, and the superuser account is programmed

Maximum 64 characters. Must not contain spaces. Default is blank.

Advanced UM Speech-to-Text Transcription

ü

ü

Select this check box if you need text transcription of voice messages for Advanced UM NuPoint users. (Users can also set this option on the Settings tab of the Web View.)

Default is blank.

Class of Service Tab

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Field

Displayed in View

Description

Values

Basic

Advanced

Feature

ü

ü

The Feature Class of Service (FCOS) controls mailbox user privileges and outside caller functions for the mailbox. Individual privileges and restrictions are designated by numbers, which are referred to as "feature bits". Each FCOS has its own unique combination of these feature bits. For example, a user's ability to make, give, or answer messages is controlled by the FCOS assigned.

The FCOS that you specify is assigned to ALL mailboxes being created.

• To view the FCOS available on your system, select an FCOS from the Feature drop-down list, and then click View.

• Tip: To list, create, edit, or delete an FCOS, see Feature Class of Service.

Default is 1.

Limits

ü

ü

The Limits Class of Service (LCOS) imposes limits on mailboxes. It can be a valuable tool for allocating disk storage space and port use.

Each LCOS can set the maximum times allowed for recording mailbox greetings, user messages, caller messages, and mailbox names; it can limit the amount of time a user remains logged in during one session. The LCOS can specify the maximum time that a played or unplayed message can be stored in a mailbox before it is erased by the automatic purge. It can specify the maximum number of messages that a user can accumulate in a mailbox.

You can also modify an LCOS to specify secondary language prompts.

The LCOS that you specify is assigned to ALL mailboxes being created.

• To view the LCOS that are configured on your system, select an LCOS from the Limit drop-down list, and then click View.

• To list, create, edit, or delete an LCOS, see Limits Class of Service.

Default is 1.

Group

ü

The Group Class of Service (GCOS) is the group management resource that keeps track of large systems with many groups.

Each GCOS consists of 128 possible groups. Any or all of the 128 groups can be assigned or deleted from the GCOS.

The GCOS that you specify is assigned to ALL mailboxes being created.

• To view the GCOS that are configured on your system, select a GCOS from the Group drop-down list, and then click View.

•  To list, create, edit, or delete a GCOS, see Group Class of Service.

Default is 1.

Restriction

ü

The Restriction Class of Service (RCOS) is an element of NPA/NXX call screening that restricts mailbox outdials to certain area codes or prefixes within an area code. One RCOS is assigned to each mailbox.

The RCOS that you specify is assigned to ALL mailboxes being created.

• To view the RCOS that are configured on your system, select an RCOS from the Restriction drop-down list, and then click View.

•  To list, create, edit, or delete an RCOS, see Restriction Class of Service.

Default is 1.

Network

ü

The Network Class of Service (NCOS) controls users network access. NCOS settings control whether a mailbox owner can send, give, or answer messages over the network. You can configure up to 64 NCOS and combine features to create NCOS that provide network privileges for specific user groups. NCOS is part of the NP-UM Net Digital Network optional feature. Only available in Advanced view.

The NCOS that you specify is assigned to ALL mailboxes being created.

•  To view the NCOS that are configured on your system, select an NCOS from the Network drop-down list, and then click View.

• To list, create, edit, or delete an NCOS, see Network Class of Service.

Default is 1.

Tenant

ü

The Tenant Class of Service (TCOS) is used with the ESMDI "Multi-Tenant" application to manage mailbox interaction between user communities.

The TCOS that you specify is assigned to ALL mailboxes being created.

•  To view the TCOS that are configured on your system, select a TCOS from the Tenant drop-down list, and then click View.

• To list, create, edit, or delete a TCOS, see Tenant Class of Service.

Default is 1.

Message Waiting Tab

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Field

Displayed in View

Description

Values

Basic

Advanced

Message Waiting #1 Type

ü

ü

Select one of the three supported types of message waiting notification:

The Details link is enabled if the type of notification that is selected requires you to define additional parameters. Click the Details link to display these parameters. If no additional parameters are required, then the Details link is disabled.

Note: If you select "Pager", you must specify at least the pager number for the primary or alternate pager.

Default is None.

Message Waiting #2 Type

Message Waiting #3 Type

ü

ü

Pager Details Form

When you select "Pager" as Message Waiting #1 Type or #2 Type, click the Details link to open the Pager Details form.

Note: For each Message Waiting Type (#1 and #2), the mailbox can have a Primary and an Alternate pager. The parameters you must set for both pagers are the same. The fields for the alternate pager are disabled by default, and you can enable them by selecting the "Enable Alternate Pager/Telephone Number" check box.

Page/call on Urgent Messages only.

Select this check box for notification of urgent messages only.

Default is cleared (not selected).

Type

Select "Paging" or "Message Delivery".

Default is "Paging".

Telephone Number

*Required field.

Enter the paging or message delivery telephone number.

The length of this number is determined by the LCOS for Paging-Phone Length or Message delivery-Phone Length. Maximum 16 digits. Default is blank.

Post Pager Number

(Optional field.)

Enter a number that will be displayed on the screen of a display pager.

Maximum 24 digits. Default is blank.

Access type

(Optional field.)

Select a dial string to indicate how to place a call and where the call should be billed, unbilled, or if it is internal.

Default is undefined.

Frequency

*Required field.

Defines the number of times that the system retries the delivery of a page or message waiting notification if there is not a busy signal. In the event of a page, this could occur if the pager was out of range or the paging system was down.  In the event of message delivery this could mean that somebody is answering the message delivery number, but it is not the mailbox owner (no passcode).

Digits in the range of 0-255 only. Default is 3.

Interval

*Required field.

Defines the amount of time, in seconds, that the server will wait between Frequency retries.

Digits in the range of 0-255 only. Default is 2.

Busy Attempts

*Required field.

Defines the number of times that the system retries the delivery of a page or message delivery message, when the paging number is busy.

Digits in the range of 0-255 only. Default is 3.

Interval

*Required field.

Defines the amount of time, in seconds, that the server will wait between Busy Attempt retries.

Digits in the range of 0-255 only. Default is 2.

Start Time

The time of day that the paging or message delivery is turned ON for a mailbox.

AM/PM format. Hour field allows digits in the range of 1-12, and the minute field allows digits in the range of 1-59. Default is 12:00 AM.

Stop Time

The time of day that the paging or message delivery is turned OFF for a mailbox.

Note: The Stop time must be equal to or after the Start time.

AM/PM format. Hour field allows digits in the range of 1-12, and the minute field allows digits in the range of 1-59. Default is 12:00 AM.

Enable Alternate Pager/Telephone Number

Select to enable and define parameters for an alternate pager. The fields to program are the same as for the primary pager (see above).

Default is cleared (not selected).

Outdial Applications Tab

Note: This tab is available in the Advanced view only.

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Field

Displayed in View

Description

Values

Basic

Advanced

Fax

ü

The Fax optional feature must be installed and configured on the NuPoint Unified Messaging system, and this mailbox must have the proper Fax COS assigned to it for you to define the parameters in this section. If the feature is not installed, this section is not displayed.

Default is cleared (not selected).

Fax call access type

ü

This field contains dial strings that indicate how to place a call and where the call should be billed, unbilled or internal.

Default is undefined.

Default fax number

ü

This is the number of the fax machine.

Digits only. Maximum digits is determined by the LCOS Maximum Number of digits for Telephone Number for a Fax. Default is blank.

Send Email Fax Confirmation to

ü

E-mail address to which to fax transmission confirmation messages are sent. The subject line of the message includes the following information: success/failure status, number of pages, and date and time of transmission attempt.

Leave this field blank to receive confirmation by voice mail only.

Maximum 64 characters. Must be a valid e-mail address. Default is blank.

NP-UM Wake Up

ü

The NP-UM Wake Up optional feature must be installed on the NuPoint Unified Messaging system for you to define parameters in this section. If the feature is not installed, this section is not displayed. If you enable the NP-UM Wake Up outdial application, you must enter a Number.

To enable an NP-UM Wake UP application for this mailbox, select the NP-UM Wake Up check box.

Default is cleared (not selected).

Frequency

ü

Defines the number of times NP-UM Wake Up will try to deliver the wakeup message.

Digits in the range of 0-255 only. Default is 3.

Interval

ü

Defines the amount of time in minutes that the system will wait between retries to deliver the message.

Digits in the range of 0-255 only. Default is 2.

Number

ü

*Required field (if NP-UM Wake Up is selected).

The telephone number that the NP-UM Wake Up software will call to deliver the wakeup message.

The length of this number is determined by the LCOS NP-UM Wakeup Phone Number length. Maximum 11 digits allowed. Default is blank.

Access Type

ü

The drop-down list contains dial strings that indicate how to place a call and where the call should be billed, unbilled, or if it is internal. The access types displayed in this list must be set up through the Text Console by the administrator.

Default is Undefined.

Access Types

ü

This section of the page allows you to set up the preferences for each type of access. There are settings for Internal, Billed, and Unbilled types. The access types displayed in drop down lists must be set up through the Text Console by the administrator.

The dial first option allows the user to specify whether the billing number or the telephone number should be dialed first. By default this field is set to Billing Number. These billing settings are not enabled unless the user specifies a Billed access type. By default all access types are undefined.

N/A

Internal access type

ü

Defines the type of internal access.

Default is Undefined.

Billed access type

ü

Defines the type of billed access. The Billed access type requires you to configure settings for Billing Number and Dial first.

Default is Undefined.

Billing Number

ü

Defines the phone number for billed calls.

Maximum length is 25 digits. Default is blank.

Dial first

ü

Defines which access type to dial first.

Default is Billing Number.

Unbilled access type

ü

Defines the type of unbilled access.

Default is Undefined.

Call placement access type

ü

Defines the type of call placement access.

Default is Undefined.

Personal Distribution Lists Tab

Note: This tab is available in the Advanced view only.

Tab Description: For each Personal Distribution List, you can specify a name, the list contents, and you can set preferences on whether the mailbox owner can edit or view the list.

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Field

Displayed in View

Description

Values

Basic

Advanced

Number

ü

Each mailbox can have lists numbered 01 to 99. Lists 1 and 9 can be used by the system for system distribution lists.

The actual number of lists depends on a LCOS. If the user can only have 2 lists, then this drop down list will only show entries for 01 and 02. If the user had more lists before the LCOS was changed to limit list access, then those lists are not deleted, but the user will not have access to them.

When the tab is first opened, the data for list 01 is displayed. The list may be empty, or have already been programmed. The list drop down list contains entries for all the possible Personal Distribution Lists that a mailbox can have, whether they are programmed or not.

When you select another list number from the Number drop-down list, the data displayed in this tab changes to the info for the chosen list.

1-99. Default is 1. Number of allowed lists depends on an LCOS.

Name

ü

(Optional field).

Defines the name of the distribution list.

Maximum 31 alphanumeric characters. Default is blank.

Allow user to change

ü

Defines whether the user has permissions to change the contents of the distribution list. You can clear this option to prevent the user from changing the list.

Default is selected (enabled).

Allow user to review

ü

Defines whether the user has permissions to view the contents of the distribution list. You can clear this option to prevent the user from viewing the contents of the list.

Default is selected (enabled).

Keep Sorted

ü

Defines whether newly added list entries should be put at the end of the list or inserted in the list sorted. Existing list entries are not affected.

Default is selected (enabled).

List Members

This area shows the content of the distribution list. For each list member, the type of number, the number, and the name are displayed. The maximum number of members in a distribution list depends on the LCOS Maximum members per Distribution List. If the user has reached that limit, then the Add and the Address Book buttons will be disabled.

Maximum number of members is defined by the LCOS Maximum members per Distribution List.

Add button

ü

To add a member to a list, click Add, and then select the type of number to add from the drop-down list, and enter the number.

To browse for a member to add, click Address Book.

N/A

Type to add (drop-down list)

ü

Select one of the following types of numbers to add to the list:

·         Mailbox

·         Personal Distribution List

·         System Distribution List

·         Phone Number

·         Remote Mailbox

·         Remote Mailbox with network presence

·         AMIS Analog

Default is Mailbox.

Number to add

ü

Enter the number of the member to add.

Maximum 30 digits (no hyphens).

Address Book button

ü

To browse for a member to add, click Address Book.
From the Address Book View, you can view the lists of mailboxes, personal, and system distribution lists. By picking a list type in the View List drop-down list, you can view the contents of the list in the list control. You can then scroll and select one or multiple items to add to the list.  Click Add to move selected items to the Add to Distribution List, or click Remove to remove selected items from the distribution list.

When you reach the limit of the number of members allowed in a distribution list (defined by LCOS Maximum Members per Distribution List) the Add button is disabled.

To search by for someone in the address book by name, enter a name and press Search. the list will be populated with the possible matches from the viewed list only (for example, Mailboxes).

When you are finished with the address book, click Done to return to the Personal Distribution Lists tab. All members in the "Add to Distribution List" list will be added to the distribution list that is displayed.

N/A

Delete button

ü

To Delete list members, select the items to be deleted and click Delete. The list is updated to remove the deleted items.

The button is disabled unless a member is selected for deletion.

System Distribution List

Note: This tab is available in the Advanced view only. It is not displayed when you add a mailbox.

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Tab Description

Values

The System Distribution lists are created by the you, the administrator, through your own account. When you create personal distribution lists in the administrator mailbox, these lists become the system distribution lists that are displayed in this System Distribution list tab. When you view the list of System lists in the mailbox data view, you can select the System lists that the mailbox will be able to use. The tab displays 10 system lists per page.

Default is cleared.

UI Mapping Tab

Note: This tab is available in the Advanced view only, and is not displayed when you are creating a mailbox.

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UI Mapping Tab Description

There are many ways that UI mapping can be used. For example, you can map several different extensions to one mailbox, OR in the case of a multi-PBX environment you can map the same extension in several different ways (i.e. 520-12324 and  560-1234) to its mailbox. A maximum of 16 extensions can be mapped to a mailbox. In this tab, you can add new extensions to a mailbox or edit and delete existing extensions.

Field

Available in View

Description

Values

Basic

Advanced

Extension

ü

To add an extension, click Add.

To edit an extension, select a row and click Edit.

To delete an extension, select a row and click Delete.

Maximum 11 digits.

Switchgroup

ü

Allows you to select a switchgroup for the extension. Select from 1-32.

Default is 1.

Tenant

ü

Allows you to define a Tenant number for the extension.

Maximum 4 digits in the range of 1-1000.

In Permission

ü

Allows you to enable In Permissions. Clear the check box to disable.

Default is selected.

Out Permission

ü

Allows you to enable Out Permissions. Clear the check box to disable.

Default is selected.

No Answer Greeting

ü

Allows you to select the number of the greeting to be played when a call gets a No Answer Greeting.

0-4. Default is 0.

Line Busy Greeting

ü

Allows you to select the number of the greeting to be played when a call gets a Line Busy Greeting.

0-4. Default is 0.

Call Forward Greeting

ü

Allows you to select the number of the greeting to be played when a call gets a Call Forward Greeting.

0-4. Default is 0.

Stats Tab

Note: This tab is available in the Advanced view only.

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Stats Tab Description

This tab displays a summary of the number of unplayed messages and saved messages in the mailbox, the last time the mailbox was logged in to, and the number of unsuccessful login attempts. These fields are read-only.

Miscellaneous Tab

Note: This tab is available in the Advanced view only.

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Field

Displayed in View

Description

Values

Basic

Advanced

Receptionist Settings

ü

The NP-UM Receptionist settings must be installed and configured on the NuPoint Unified Messaging system for them to be displayed here. The Receptionist settings are disabled unless you select the corresponding settings check boxes.

N/A

Day treatment

ü

Select check box to enable this setting.

Default is 1 - treatment 1.

Night treatment

ü

Select check box to enable this setting.

Default is 1 - treatment 1.

Miscellaneous

ü

This section allows you to define miscellaneous mailbox settings.

Access Code

ü

Defines an access code for the mailbox.   It will be validated as the user exits the field and if there is invalid input, the error The access code must contain only digits. will be displayed.

Maximum 11 digits allowed.

Time Zone Offset

ü

The time zone setting for a mailbox is a number that the server adds to or subtracts from the hour portion of the time stamp on a message. This allows mailbox owners to convert the time stamp on a message to the time zone of their choice. This occurs in the mailbox, so only a mailbox owner hears the converted time stamp. Users sending messages to or receiving messages from the server hear the server's normal time stamp.

The time zone offset also applies to personal Call Director call flows containing weekly and holiday schedules. These call flows automatically "inherit" the time zone offset of the mailbox. Note that call flows associated with line groups continue to use the system time.

Note: Set the time zone offset in either the call flow or the mailbox. Programming it in both places will result in a double correction.

The values range from 23 to +23. Default is 0.