This section discusses procedures that your users will need to interact with the paging or message delivery system. Give these instructions to users when you assign a paging mailbox.
Users control their schedules and phone numbers by beginning at the Call Schedule Options Menu, an option on the User Options Menu. From there, they go to the Paging/Message Delivery Schedule Menu, where they can alter the start and stop times and phone numbers.
Note: When NP TDD is enabled, call scheduling is not available.
When users make a choice from the Paging/Message Delivery Schedule, the server gives them a series of prompts to guide them through each change they make. Whether users hear the prompts for paging or message delivery depends on the FCOS, and whether the Message Delivery parameter is enabled in the mailbox configuration.
To use this feature, users begin with these steps:
Press M to start making a message.
Press the key that activates call placement (this key is set in the dialing plan).
Dial the destination phone number.
The server automatically prompts users to record the name of a recipient, and then to record a message. After recording, users can send their messages immediately (with “normal” delivery), or use message addressing options, including passcode protection (see below). When users send their messages, the system dials the specified phone number.
When someone answers the phone at the destination number, the system announces, “This is a message for [recipient’s name] from [sender’s name].” Recipients then have the following options from their telephone keypad:
Accept this message.
Delay the message for 30 seconds.
Reject this message.
Tell the server to retry delivery in an hour.
If recipients accept the message, they can replay it and/or answer the sender. If recipients reject the message or the server cannot deliver it, the server notifies the sender with a non-delivery receipt—even if the sender did not request a receipt. Of course, users can still request the standard receipt.
Note: By default, the system delivers paging prompts in the language programmed for the LCOS assigned to the mailbox. Otherwise, it delivers prompts in the language programmed for the pager line group. For example, if the mailbox has an LCOS with French specified as the alternate language, the user will receive paging prompts in French. However, if the mailbox has an LCOS with the default language (English), and is employing a line group programmed to use German and a pager line group programmed to use Swedish, the user will receive paging prompts in Swedish (and login prompts in German).
As a message addressing option, users can attach a 4 to 10-digit passcode to their messages, which recipients must enter before they can play the messages. Of course, a sender and recipient must agree on this passcode beforehand.
To use this feature, a user presses M for message addressing options when making the message for a call placement number. The user then presses O for off-site passcode, and is prompted for a 4- to 10-digit passcode. The user then exits message addressing options and sends the message.
The called person is prompted for the passcode before the message can be played.
Users can turn off paging or message delivery when they do not want to be "on call" so that the pager port is not tied up by issuing unwanted pages. For any mailbox with Pager/Message Delivery as a message waiting indicator, assign an FCOS that includes the feature bits:
070 User Options Menu
077 Enable/Disable Pager
(Unlimited, Full Guest and VIP default FCOS have these two feature bits).
To disable paging:
Log in to the mailbox, press U (the 8 key) for User Options. The system prompts, "Press C to change call schedule options, P to schedule paging, E or D to enable or disable paging."
Press D (the 3 key) to disable paging. The system confirms the choice: "Paging disabled."
When paging is disabled, and the user accesses the User Options menu, the system prompts: "Press E to enable paging."
Press E (the 3 key) to enable paging. The system confirms the choice: "Paging enabled."