Some mailboxes may be locked through the Web View interface. You can unlock these mailboxes by following the steps below. You can unlock a single mailbox or unlock multiple mailboxes at the same time.
From the navigation tree, click Mailbox Maintenance, and then click Mailboxes.
Search for a specific mailbox or click Show All to see a complete list of mailboxes.
Select the mailbox to unlock and then click Unlock > Selected.
A confirmation message appears when the mailboxes are unlocked.
From the navigation tree, click Mailbox Maintenance, and then click Mailboxes.
Search for a specific mailbox or click Show All to see a complete list of mailboxes.
Click Unlock > Range and enter the mailbox numbers to unlock, separated by a comma, a space, or as a range (for example: 1001,1003 1005-1007).
Click Unlock. A confirmation message appears when the mailboxes are unlocked.
Click Done.