Typically, NP Receptionist functions as a layer of programming within an integrated system. This means that you assign a line group to the integration software and configure NP Receptionist parameters within the same line group. Occasionally, an integration might require that you configure Receptionist separately from the application. In this case, as in an in-band integration, the integration instructions direct you to assign NP Receptionist to a separate line group. In either case, the NP Receptionist configuration parameters are the same, whether you reach the Receptionist Menu through the integration software line group or through a line group specifically assigned to NP Receptionist.
NP Receptionist instructions, or parameter values, fall into three main groups.
Line group assignment: index number, name, and number of lines in the line group. (See About Line Groups.)
Messaging functions, or the handling of greetings and messages from callers. The line group uses the same information that is provided for the NuPoint Voice application, which is discussed in the NuPoint Voice section.
Call processing functions: The administrator sets call processing instructions for NP Receptionist. Configuration instructions are included in the Procedures folders of this section.