Speech Auto Attendant Users

The Speech Auto Attendant feature has the following user types:

• NuPoint UM Administrator

• Registered User

• Unregistered User

Each of these users can perform a specific set of Speech Auto Attendant tasks. The sections below describe the applicable tasks for each user.

NuPoint UM Administrator

The NuPoint UM Administrator performs the following Speech Auto Attendant tasks:

• Installs, upgrades and uninstalls NuPoint and the Speech Auto Attendant;

• Backs up and restores the Speech Auto Attendant configuration and prompts;

• Configures the user data source;

• Manages departments that can be reached by name;

• Manages system and department prompts for the Speech Auto Attendant;

• Manages the Speech Auto Attendant dialling policies;

• Configures the Speech Auto Attendant and speech recognition engine parameters;

• Configures speech recognition line groups, ports and MiVoice Business ICP integration;

• Changes the default telephone number where a registered user will be reached from the Speech Auto Attendant;

• Configures the default extension of the live operator.

While using the Admin Web Console to manage system or department greetings and prompts, please note the following:

• Upon successful installation of SAA of the language of your choice, 3 standard system prompts are already available;

• Upon successful addition of new departments, TTS generated department prompts will also be available;

• The system and department prompts should be managed by using both the Admin Web Console and login to SAA by means of an internal trusted telephony;

• To play, import, silence or restore to default, please first hang up from the telephony session and use the Admin Web Console (Auto-Attendant/Prompts Recording);

• To play or to record, please log on using an internal trusted phone with the administrator PIN and ensure that you are logged out of the Admin Web Console. After successfully recording the prompts using an internal trusted phone, please re-login to the Admin Web Console to verify the status of each of the prompts.

Registered User

A registered user is a licensed user whose name can be recognized by the Speech Auto Attendant.

A Speech Auto Attendant registered user performs the following tasks:

• Uses a spoken name, spoken digits, or DTMF keys to call someone;

• Performs the first-time caller dialog;

• Records the user name;

• Changes the default telephone number to be reached at from the Speech Auto Attendant.

Unregistered User

An unregistered user is an unlicensed user whose name is not recognizable by the Speech Auto Attendant.

A Speech Auto Attendant unregistered user can only perform the following task:

• Uses a spoken name, spoken digits, or DTMF keys to call someone.