About the Configuration Page

The Configuration page contains a number of Global settings that you can alter to control the behavior of individual call flows. For instance, you set call transfer sequences, valid extension lengths, and the destination for calls transferred to the attendant.

The Global settings govern the operation and programming of all newly created unmodified call flows. Unless the Administrator intentionally modifies a specific call flow, the entries in the Configuration page govern that call flows’s default settings. Any changes make to these settings in individual call flows always supersede the Global settings.

To open the Configuration page:

In the navigation tree, click Call Director, and then click Configuration.
Select the Line Group to configure and click Edit.

After making changes on this page, ensure that you click Save to save them.

The following table lists the call flow parameters that you can manage on the Configuration page:

Parameter Name	Value (default = bold)	Description
GENERAL PROPERTIES
Attendant Extension	0	Specifies the extension of the local attendant. This parameter is used for call transfers where the user has specified the attendant's extension as the call transfer destination. Change this value only if your main attendant’s extension is other than "0".
DTMF Timeout	5	Specifies the length of time a caller has to press keys for a Menu action.
Loop Count	10	Specifies the maximum number of times an action in a call flow can be re-entered during the call. After the maximum number is exceeded, the call is disconnected. A simple example of a loop is when a Menu action includes an option to repeat the menu prompts. The key the repeats the prompts can only be pressed the number of times set for Loop Count, at which point the call will automatically disconnect.
Max. Extension Length	4	Specifies the maximum number of digits that a mailbox extension can contain.
Menu Dial Plan	vvvvvvvvv	Specifies the global dial plan for all menu actions in all call flows. The dial plan must always contain 9 character positions. The positions correspond to the leading DTMF digits 1 to 9. The value in each position represents the total number of digits that will be collected when that leading digit is pressed (including the leading digit itself). A 'v' in any position means that the number of digits collected in total or to follow is variable. The Maximum Digit and Timeout properties for the menu govern when digit collection stops. For example, the dial plan vv4vvvvvv means that for leading digit 3, four digits will be collected in total (including the leading digit 3), and for leading digits 1,2,4,5,6,7,8,and 9 the number of digits to follow is variable. Leading digits *, #, and 0 always permit a variable number of digits to follow, and so they are not represented in the dial plan.
Time Until No Answer	20	Applies to transfer sequences that tell Call Director to supervise the call for answer. Call Director waits the indicated number of seconds before reconnecting the caller if the called number does not answer. Maximum is 60 seconds. The Time Out setting for an Alternate Transfer overrides this Time Until No Answer setting.
Forward Override FAC (See Note)	n/a	This is the Feature Access Code (FAC) that is programmed into the PBX to override forwarding. Call Director will use this value when performing a supervised or screened transfer to a phone from a call flow. If this value is not set, then the transfer target may forward calls due to a busy or no-answer condition, and Call Director will not be able to pull the call back for continued processing of the busy or no-answer condition in the call flow. This setting is only applicable to NP-UM systems that are integrated with Mitel MiVoice Business series PBXs. The value in the Call Director configuration must match the FAC setting in the MiVoice Business PBX, and all networked PBXs must have the same setting. Furthermore, the MiVoice Business Class of Service applied to the NP-UM ports must have Call Forward Override enabled.
Hook Flash FAC (See Note)	n/a	This is the Feature Access Code (FAC) that is programmed into the PBX to perform a single trunk flash. Call Director uses this value to initiate a hook flash on an outgoing trunk. The value that you enter in this field is the FAC programmed on the MiVoice Business ICP PBX to perform a single trunk flash (Trunk Single Flash).
Note: In general, the NuPoint Unified Messaging system does not support Feature Access Codes (FACs). The exceptions are "Forward Override" and "Hook Flash", which NuPoint supports in Call Director only.
TRANSFER SEQUENCE PROPERTIES
Reconnect Reject	NS	When a screened call is rejected by the called party, reconnect the original caller with this transfer sequence. The sequence is comprised of characters from the Dial String Table. The default (NS) = start a new activity without going off-hook, and then perform a switch hook flash, no wait required.
Supervised Transfer	S+XG	When transferring a call to another number, and answer supervision is required, use this transfer sequence. The sequence is comprised of characters from the Dial String Table. The default (S+XG, where X is the target extension of the call flow) = Switch hook flash, call target extension, wait for for a voice or computer tone answer.
Attendant Transfer	S+X	The transfer sequence used when transferring a call to the Attendant. The sequence is comprised of characters from the Dial String Table. The default (S+X where X is the attendant extension) = switch hook flash, call the attendant.
Reconnect Busy	NS	When a transfer to a number encounters a ring-no-answer, reconnect the original caller with this transfer sequence. The sequence is comprised of characters from the Dial String Table. The default (NS) = start a new activity without going off-hook, and then perform a switch hook flash, no wait required.
Blind Transfer	S+XH	When transferring a call to another number, and no answer supervision is required, use this transfer sequence. The sequence is comprised of characters from the Dial String Table. The default (S+XH where X is the target extension of the call flow) = switch hook flash, call target extension, hang up.
Reconnect Invalid	NS	When a transfer to a number encounters an invalid tone, reconnect the original caller with this transfer sequence. The sequence is comprised of characters from the Dial String Table. The default (NS) = start a new activity without going off-hook, and then perform a switch hook flash, no wait required.
Reconnect RNA	NS	When a transfer to a number encounters a ring-no-answer, reconnect the original caller with this transfer sequence. The sequence is comprised of characters from the Dial String Table. The default (NS) = start a new activity without going off-hook, and then perform a switch hook flash, no wait required.