Each Message and Menu action in a call flow requires an audio recording. You can add your own recording or, if you are an Advanced user, import an existing one.
Note: A maximum of 100 greetings are supported in call flow by Call Director.
Each message is assigned an Action ID by Call Director. The ID is a property of the action and is presented in the Properties area when the action is selected. You are prompted to enter the ID when recording the message. The Actions > Recordings menu item on the Call Flow page lists IDs for all messages in the call flow and shows whether or not the messages have been recorded.
Note: Do not combine greetings and menus in the same recording. If you do, Call Director will not be able to repeat the menu to the caller.
To record a message:
Using any touch-tone telephone, log into your NuPoint Unified Messaging mailbox, and press the * key. This will connect your call into the Call Director Telephony User Interface (TUI).
As an alternative to pressing the * key, follow the voice prompts to record your message.
Notes:
You can also record a message from the Actions > Recordings menu item on the call flow page or from the Recording button in the Properties area of the call flow page.
There are two methods to record the Daily Greeting for the call flow:
Press the * key to access the Call Director TUI. Use the TUI to navigate through the system and record the message.
Access the User Options menu and select Greetings (4) and Record Daily Greeting (8).
Instead of recording greetings, you can also import a recorded greeting (prompt). Once the prompt has been imported, it is treated like any other recorded prompt.
Notes:
Only Advanced users and System Administrators are able to import recorded prompts.
To be imported into a call flow, audio recordings are required to be in 8-bit, 8 KHz u-law or a-law format. Audio files recorded in any other format must be converted to this format before attempting the import function. In addition, the recording duration of the file being imported cannot exceed 5 minutes.
The audio file must be in 8k u-law or 8k a-law format. If the file being imported is not in this format or does not exist, the Status will show "Import Error" and the file name controls will remain displayed for that prompt. An error message "Please specify a valid 8k u-law or a-law audio file" will also be displayed.
If you are unable to import the audio file (indicated by a failure to save the recording or call flow), verify that your web browser security settings are correct. To do this, click the Start button and type Internet Options in the search box. Select the Security tab and click the Custom Level button. In the Miscellaneous section, ensure that Display mixed content is set to Prompt. If Display mixed content is disabled, file import will fail.
To import a recorded prompt:
Select Actions > Recordings. The Recording Status window appears showing the list of prompts. A status of "Recorded" or "Not Recorded" is displayed in the Status field.
Select the item for which you want to import a prompt and click Import.
A new File option appears in the window. Type the name of the filename or browse to the appropriate prompt file.
Click Start Import to import the prompt.
Note: You can import a prompt one at a time, or specify all the prompts to import and then press the "Start Import" button.