The report for a call flow contains statistics on how a call travels through the call flow. All call flows generate call flow reports that you can access. The report contains records of each call and how it was handled.
Note: Programming changes to a call flow automatically clears the call flow report.
To view a Call Flow Report:
From the navigation tree, click Call Director, and then click Reports.
Click View Call Flow Report.
Select Mailbox or Line Group from the Call Flow drop-down menu.
Enter the number of the mailbox or line group call flow.
Click View.
The Call Flow Statistics window opens with the report criteria.
Note: You can also view a call flow report when you are editing a call flow by selecting View Report from the Reports menu.
The following table lists the information in a call flow report:
Statistic |
Meaning |
Internal Calls |
Number of incoming internal calls. |
External Calls |
Number of incoming external calls. |
Total Calls |
Total number of incoming calls. |
Hourly Totals |
Number of calls received during each hour. |
For each action in the call flow, the following summary is provided:
Name |
Name of the action used in the call flow. |
Type |
Type of action (e.g. Call Transfer; Greeting; etc.) applied to the call. |
ID |
A unique number assigned to the call flow action by Call Director. |
Entry Count |
The number of times a call flow action was entered. |
Exit Count |
The number of times each result of the call flow action was invoked. |