Options (Call History)

Use this dialog box to select whether you want to use the Call History feature and to enter Call History database login details.

To open this dialog

  1. Select Options from the Tools menu.

  2. Click the Call History option.

Enable Call History Feature

Select this option to allow your console to write to and read from the call history database.

Database User Name, Password, Server Name and Database Name

These fields define login information needed to access the Call History database. For assistance, contact your system administrator.

Call History Search Maximum

You can specify the maximum number of results that a call history search returns. In the text box, enter the number range. The default value is 100.

Call History Prefix Digits

You can configure that outgoing calls be prefixed with a numeral, an asterisk, or a hash symbol. A maximum of seven digits can be configured as prefix. In the text box, enter a prefix value. The prefix is automatically displayed before the external caller's number when you call back the external caller from the Call History or the My Call History panel.

Increment Frequency Count for Duplicate Entries

Disabling the feature allows Operators to retain individual Call History entries for each transaction, providing them with the exact call time for all attempts from the same Caller Name or Number to the same destination name or number.

The Increment frequency count for duplicate entries is disabled by default. When this option is disabled, a new call history record is created for each call history event, such as a transferred, parked, or answered call.

When the option is enabled the frequency count of a previous duplicate call history entry is incremented, based on the following being identical.

  • Caller Name

  • Caller Number

  • Destination Name

  • Destination Number

  • Console Directory Number (the prime number of the console performing the call transfer)

Call Time Display

The Call Time Display option allows the operator to display the Call Time in either the Local Time Zone or in UTC Universal Time in the Call History or My Call History panel.

  • If the operator selects Local Time Zone, the call time will be presented as if all the calls were made in the operator's time zone.

  • If the operator selects UTC Universal Time, the call time will be presented as if all the calls were made in UTC, and the call times will be presented with a trailing UTC indicating Universal Time Coordinated (UTC).

All call times are stored in UTC time, and the MiVoice Business Consoles are responsible for displaying the call history call times in the respective time zone based on the Windows PC time zone setting, to ensure that call times are presented accurately.

Parent topic: Configuration Settings
↑