Answer Recalls

If an external call transferred from the console to an extension is not answered within a certain time, the call returns to the console as a Recall in the Call Waiting/Line panel. In the Incoming Calls display, the call appears with highest priority (that is, at the top of the list).

Because Recalls are given priority, they are answered first when you press the Answer (Enter) key or or the Answer/Release button on your headset.

To answer a Recall

The Source and Destination areas must both be clear.

1. Press [Recall].

   OR

   Press the Answer (Enter) key or or the Answer/Release button on your headset.

   You are now connected to the recalling party and can ask if the caller wants to continue waiting or wants you to ring another extension.

   Note: Any notes that were added to the call prior to it returning as a recall no longer appear. If you wish, you may annotate the call again.

2. Depending on what the caller wants, you have several options at this point:

• • Press [Redial Dest] if the caller wants to continue waiting.

  • Dial another extension.

  • Press the Release(+ key) or or the Answer/Release button on your headset to disconnect the call.

  • Press to transfer the caller to the extension's voicemail box (For more information, see Transfer a call to a voicemail box).

    Note: Serial calls and Parked Calls will also recall the console.