Directories Area

Within the Directories area, you will see the following four areas to help you handle calls:

• Phone Book allows you to search your system's directory for people and extensions.

• Busy Lamp Field (BLF) allows you to monitor the status of extensions and pick up calls ringing those extensions.

• Call History lets you view and search past call history records associated with all console operators configured to share the same database.

• My Call History allows you to view and search the call history records for calls handled by you.

If the Additional Database Feature is enabled on your console, you may see additional fields in the Directories area.  

To access the Directories area

• Click the corresponding tab in the Directories area.

  OR

• Click Directories in the Menu area, followed by Phone Book, Busy Lamp Field,Call History or My Call History.

  OR

• Press the corresponding Phone Book, Busy Lamp Field,Call History or My Call History keyboard key.

You can also customize your view of the Directories area. Some of the call information is hidden by default; you can choose to hide or display columns depending on your call-processing needs.

Call History and My Call History display

The following call information appears in the Call History and My Call History displays:

• Caller's Privacy Indicator

•  Caller's Busy Lamp Field status

• Caller Name

• Caller Number

• Caller's Presence

• Call Time

• Destination's Privacy Indicator

•  Destination's Busy Lamp Field status

• Destination Name

• Destination Number

• Destination's Presence

• Frequency - Number of times the calling party was transferred to the destination number.

• Type - type of call: Missed, Answered, Held, Outgoing, Parked call, Transferred call.

• Console DN - the Console DN is the Directory Number of the operator Console that performed the action.