Hold and Retrieve Held Calls 

To place a call on hold

• Press the Hold (Del key) or  .

To retrieve a call on hold

You can retrieve calls on hold only when the Source and/or Destination area on the screen is clear and the calls still appears in the Calls on Hold display.

1. Double-click the entry in the Calls on Hold display.

   OR

   Press the Retrieve keyboard key and dial the Calls on Hold queue position (1-6) of the call you want to retrieve.

   OR

   Press the Retrieve keyboard key and then the star key (*) on the keypad to retrieve the longest held call.

   Note: You can also retrieve a held call in the My Queued Calls display by double clicking the entry or pressing the Retrieve keyboard key, and then dialing the My Queued Calls queue position (1-9), or the star key (*).

2. Speak to the caller.

3. Press [Dial DEST] to release the call to the original Held For party, if the caller wishes to try to reach that person again.

To remotely retrieve a call on hold (from another's Operator's Calls on Hold queue)

This feature allows you or any extension user to retrieve a call on hold at another console.

• Dial the Attendant Hold - Remote Retrieve access code, followed by the ID from the Calls on Hold queue.

To place an answered call on hold with destination information

1. With the call to be held in the Source or Destination area, click on the desired destination from the Directories area.

2. Select [Hold For].

   The call is placed on hold and the desired destination information is populated in the Calls on Hold queue entry.

To add destination information to an already held call

1. Select the entry in the Calls on Hold queue.

2. Right click on the desired destination in the Directories area or Transfer Assistant.

3. Select [Hold For] from the pop-up menu.

The desired destination information is populated in the selected Calls on Hold queue entry.

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