Call History

Call History provides you with two ways to view past calls. You can view all calls that were handled by all operators or calls that you handled.

Call History also provides a database of calls that can be used with Transfer Assistant. The Call History feature must be enabled in order to access the Call History database and use the Transfer Assistant feature. See Options (Call History).

Note: Missed Calls do not display in My Call History. Also, the frequency of Missed Calls is not displayed, but the most recent time that a call was missed from a particular Name and Number is described.

See the Directories area for information on the fields displayed for Call History.

To display Call History

Click the Call History or My Call History tab in the Directories area.

OR
Select Directories from the Main Menu, then select Call History or My Call History.

OR

Press the Call History or My Call History keyboard key.

To Search Call History

Click [New Search] to clear any previous search values.
Type a search value in one or more of the search text boxes below the field that you want to search, similar to Phone Book.
Press the ENTER key on the keyboard or the [Search] button to complete the search and highlight the first matching entry.
Entries that match what you typed appear in the Call History area.
Call an Entry.
Tip: Use the mouse or the Tabkey to move between search boxes.

For example, if you search using the Time field, you can enter search values such as:

<N to search the past n days, for example, <7 to search all call records only in the last 7 days
Enter the date only to search for a specific day, mm/dd/yy (date format)
start_date - end_date to search call records for a specific time, for example, to search call records from 1st Dec 2013 to 15th Dec 2013, enter 12/1/13 - 12/15/13.

See Call History Searching Tips for more information.

The database must be connected in order to perform a search. Check the status icon at the bottom right side of your screen in the Status area to ensure the MiVoice Business Console is connected to the database.