Presence

You can view the Presence information for a contact in the following areas of the MiVoice Business Console:

Directories Area
Queued Calls Area
Transfer Assistant
Destination Area

Presence information includes the icon representing the Chat/Instant Message status, as well as the Dynamic Status and Calendar Advisory Messages. Presence information is provided by the MiCollab Client Service or a third-party MiCollab Client Service (supported through MiCollab Federation).

Presence Integration must be enabled.

To monitor Presence information for a contact

Look at the Presence Icon that appears for the contact.
To read the icons, see the table below.

Icon	Meaning
	Online The contact is online and available for chat. Applicable for MiCollab chat contacts only.
	Busy The contact is busy. Applicable for the third party contacts only.
	Away The contact is away from his/her desk. Applicable for MiCollab chat contacts only.
	Chat not available For MiCollab chat contacts, the contact is offline. For Cloudlink chat contacts, the cloudlink server is not available.
no icon	Feature is not configured
	Chat Enabled Cloudlink Chat is enabled. You can send a chat message to the contact any time.

Tip: You can also hover over a Presence field with your mouse to display a tooltip that shows the contact's IM address, and a text description of the icon, for example, Busy, the Dynamic Status, and a Calendar Advisory Message.