Transfer a Call to a Voice Mailbox

Voice Mail transfers an active call directly to the requested party's voice mailbox. Use this feature when you know that the party is unavailable or when the caller only wishes to leave a voice message.

You can also transfer a call to Voice Mail that has recalled, or a call that has been retrieved from the Queued Calls area, including Held and Parked calls.

Note: The Direct Transfer to Voice Mail feature must be programmed on the MiVoice Business for the Voice Mail transfer to work.

You can use one of several methods to transfer a call to a user's Voice Mail.

To transfer an answered call to a destination's voice mail

Press , or the Voice Mail keyboard key.
Dial or select the transfer destination using the Transfer Assistant or the Directories area.

To transfer a recall or retrieved call to the original destination's voice mail

Press , or the Voice Mail keyboard key.

To transfer a recall or retrieved call to a different destination's voice mail

Select the new destination using the Directories area.
Press , or the Voice Mail keyboard key.
Note: If the transfer to voice mail recalls, a Recall - Voice Mail indication displays in the Status Field of the Destination Panel.