Options (User Messaging)

Use this dialog box to Enable User Messaging, configure MiCollab Client Server login information, chat status settings, and predefined message locations for chat and email messages.

To open this dialog

Select Options from the Tools menu.
Click the User Messaging option.

Enable User Messaging Feature

Select this option to allow your console to connect to the MiCollab Client Server to receive presence information and to chat with contacts.

Note: CloudLink chat capability is enabled on the MiCollab Client Server.

MiCollab Server, User Login ID, and Password

These fields define login information needed to connect to the MiCollab Client Server.

MiCollab Server- Enter the MiCollab Server address. This field is configured for both MiCollab and CloudLink chat features.
User Login ID - Enter the MiCollab Login ID. This field is configured for both MiCollab and CloudLink chat features.
Password - If the MiCollab Server is configured to authenticate login credentials, enter the MiCollab password. If the MiCollab Server is configured for CloudLink Authentication, the operator credentials are entered using the chat button in the bottom right status area of the console main window.

MiCollab Server Secure Connection

Do either of the following to connect MiVoice Business Console to the MiCollab Client Server:

Enable the MiCollab Server Secure Connection option if you want to connect to the MiCollab Client Server using secure connections (HTTPS on port 443 and WebSocket on port 36008) through MBG.

Disable the MiCollab Server Secure Connection if you want to connect directly to the MiCollab Client Server (HTTP on port 80 and WebSocket on port 36008).

Chat Away Status Settings

Use this option to enable away status for your console and to define how long your PC must be idle before your chat status is set to ‘away’.

Note: Chat Away Status is not supported when CloudLink chat is enabled.

Predefined Message Location

This field defines the location of message text that you can select to be added to an email or instant message you are sending.