Options (Answer Priority)

Use this dialog box to specify how many calls must be waiting before the system presents them to your console and which incoming calls get answered first when you press the Answer (Enter key) or or headset answer/release button.

To open this dialog

Select Options from the Tools menu.
Click on the Answer Priority option.

First-come, First-served

Select this option to answer the longest waiting call first. Recalls are always answered first, followed by other calls in order of arrival.

Assigned Line Priorities

Select this option to prioritize calls by LDN. The one(s) listed in the telephone directory and Directory Assistance) or type (Recall, Dial, External, Wats, etc.) For each LDN or call type, enter a number from 1 to 7. The lower the number the higher the priority. Typically, highest priority is given to calls to your company’s main telephone number.

Note: You can select the call that you want to answer by pressing a softkey (Recall, Dial, External, Wats, etc.) instead of the Answer key.