Email

The Email feature allows operators to quickly send emails to entries in several areas of the MiVoice Business Console:

• Directories area

  • BLF

  • Phone Book

• Queued Calls area

  • Calls on Hold

  • Transferred Calls

  • Parked Calls

• Transfer Assistant area

Depending how you initiate the email, the User Messaging feature may automatically populate the email fields and body text with the following:

• To- the email address of the entry you selected.

• Subject- the caller name and number (if you have a caller in the Source panel when you initiate the email and if the caller info is available), and the predefined message description, if you selected one.

• Line 1 of email body- the date, time, time zone, and GMT offset when the email was initiated (for example, May 1, 2014 10:55 AM EST (GMT -0500)

  Tip: The date and time is included in the body of the email in case time elapses between the time that you initiate the email and the time that you send it. This prevents confusion about the timing of the email, especially if the 'sent' time that is automatically embedded in email headers seems inaccurate.

• Line 2 of email body- caller name, if a caller is in the Source panel and caller info is available

• Line 3 of email body- caller number, if a caller is in the Source panel and caller info is available

• Line 4 of email body- the selected predefined message text, if available (for example, "This person would like you to call them back.")

To send an email to an entry

1. Display the panel area.

2. Right-click the entry.

   Note: Right click is only available in the Calls on Hold queue if there is a Holding For party.
3. Click EMail from the pop-up menu.

   Note: The email address of the entry appears after the EMail option in the pop-up menu. For example, you may seeEMailJoe@yourcompany.com. If an address is not configured for the entry, the option does not appear.
4. Select the appropriate pre-defined message, if available.

   Note: If no predefined messages are available, you do not see the sub-menu of message options. In this case, a blank email opens when you click Send EMail.
5. Press Send.

   Tip: You can also double-click a BLF or Phone Book entry's email address to open a blank email window.