Email

The Email feature allows operators to quickly send emails to entries in several areas of the MiVoice Business Console:

Depending how you initiate the email, the User Messaging feature may automatically populate the email fields and body text with the following:

To send an email to an entry

  1. Display the panel area.

  2. Right-click the entry.
    Note: Right click is only available in the Calls on Hold queue if there is a Holding For party.
  3. Click EMail from the pop-up menu.
    Note: The email address of the entry appears after the EMail option in the pop-up menu. For example, you may seeEMailJoe@yourcompany.com. If an address is not configured for the entry, the option does not appear.
  4. Select the appropriate pre-defined message, if available.
    Note: If no predefined messages are available, you do not see the sub-menu of message options. In this case, a blank email opens when you click Send EMail.
  5. Press Send.
    Tip: You can also double-click a BLF or Phone Book entry's email address to open a blank email window.