Plan Bundles for Customers
To plan and determine the necessary bundle and feature requirements:
Identify user types within potential customers and determine requirements for each user type.
Design bundles with feature/phone type combinations that will satisfy your requirements of user types.
69xxW, 69xxL, 5617/5619, 7xx,and CloudLink are not supported on SB customers. The 69xxW, 69xxL, and CloudLink devices support are available for MiCollab 9.6 and MiVoice Business 9.4 onwards, while the 5617/5619 and 7xx devices work with MiCollab 9.8 and above. The bundles created on the version 6.2 SP1 PR2 and above releases supports 69xxW, 69xxL, and CloudLink devices. Platforms that have MiCollab version lesser than 9.6 cannot create the users with 69xxW, 69xxL, and CloudLink.
See tables for details:
Table 1 Supported Phone Sets
User Bundle Features by Service and License Type:
Table 2 MiCloud Business Virtual
Table 3 MiCloud Business Multi-Instance
Phone Types by Service Type :
Basic IPT License
Standard IPT License
Table 6 Standard IPT MiCloud Business Virtual
Table 7 Standard IPT MiCloud Business Multi-Instance
Entry UCC License
Table 8 Entry UCC MiCloud Business Virtual
Considerations
User Bundle phone features are dependent upon the service type and license type selected for the type of user.
Up to three phone types per bundle can be configured, depending upon the service type and license type selected for the type of user for the bundle.
When you downgrade a user bundle from Management Portal, for example, a user going from 3 phones down to 2, the MiCollab Client API will cause the user's status to be deleted and recreated. The user will need to log out of MiCollab Client, log in again, and manually recreate their routing rules (set which devices will ring in different states).
Phone types and feature profiles are also dependent upon the service type and license type selected for the type of user (see Table 2, “Phone Types by Service Type,” )
When selecting UCC user bundles, and creating MiCollab Client Service users through Management Portal, Management Portal will strip out any domain names from the username field before saving it to MiCollab. However, the user will receive a welcome email from MiCollab Client Service with the login ID to be <username>.<Enterprise domain name>. It will be necessary to inform MiCollab Client Service users that they need only to log in with their user ID, not including the domain name.
When MiCollab Client Service users have been created, and after being put in service, there is a subsequent change to a user or a service, that user will receive a logout request on their MiCollab Client application.
When a MiCollab Client user changes their credentials in their MiCollab Client, and subsequently those credentials are changed within Management Portal, Management Portal will overwrite the credentials on the MiCollab Client for that user.
If a MiCloud Business Multi-Instance user has been created (a SB Entry UCC Bundle) with Twinning, and the user's firstname, lastname, as well as their email address is edited via Management Portal, then their IMAP Account Login in the Voicemail tab must be changed manually in the Edit User form in the Management Portal customer admin portal if the Embedded UM Enabled option is selected.
PC MiNet Softphone phone types are programmed on the MiCollab Client MBG.
When users with MiCloud Business Virtual bundles are created, languages are set by default based on the MiCollab default language for applications such as MiCollab Client.
When users with MiClould Business Multi-Instance bundles are created, Management Portal can set the language for applications such as MiCollab Client because the MiCollab server is not involved in configuring those applications.
Modifying a user with a bundle containing the Hot Desk or ACD feature to one with a non-Hot Desk or non-ACD feature is not permitted. Modifying a user with a bundle containing a non-Hot Desk or non-ACD feature to one with a Hot Desk or ACD feature is not permitted. Only changes between non-Hot Desk or non-ACD bundles, as well as bundles that contain the Hot Desk or ACD features are permitted.
Users assigned bundles with Mobile Softphone, PC Softphone, Generic SIP, Hotdesk, or ACD Phone Types will not have their Call History display within their Management Portal page.
Provide access to site administration features on the portal.
Determine the Class Of Service (COS) numbers that will be used for each Feature Profile (determine Day/Night1/Night2 service).
Record the Feature Profiles with COS numbers and feature combinations for each Feature Profile.
Tip
Part of designing a bundle is to design a Feature Profile that will define the phone set features that a bundle will provide to the assigned user. A Feature Profile is essentially registered as a Class of Service (including Day/Night1/Night2 time of day settings).
Table 1 Supported Phone Sets
|
Phone Type |
Models |
|
IP |
5220, 5304, 5312, 5320, 5320e, 5324, 5330, 5330e, 5340, 5340e, 5360, 5215, 5235, 6920, 6930, 6940 |
|
SIP |
5603, 5604, 5607, 5610, 5624 |
|
Dual Mode |
5212, 5220, 5224 |
|
DECT |
112 |
|
Open Phone |
26, 27 |
|
SIP-DECT |
612, 622, 632, 650 |
User Bundle Features by Service and License Type
Table 2 MiCloud Business Virtual
|
Service type |
MiCloud Business Virtual |
|||||||
|
Feature |
Basic IPT |
Standard IPT |
Entry UCC |
Standard UCC |
Premium UCC |
Contact Center Agent |
Single Line Device |
Mobile |
|
Prime Phone |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
Y |
|
Second Phone |
N |
N |
Y |
Y |
Y |
N |
N |
Y |
|
Third Phone |
N |
N |
Y |
Y |
Y |
N |
N |
N |
|
Fourth Phone |
N |
N |
Y |
Y |
Y |
N |
N |
N |
|
Optional features |
||||||||
|
Voicemail |
N |
Y |
Y |
Y |
Y |
Y |
Y |
N |
|
Voicemail to Email |
N |
N |
N |
N |
N |
N |
N |
N |
|
Nupoint Class of Service |
N |
Y |
Y |
Y |
Y |
Y |
Y |
N |
|
Message Waiting |
N |
Y |
Y |
Y |
Y |
Y |
Y |
N |
|
Unified Messaging |
N |
N |
N |
N |
N |
N |
N |
N |
|
Standard Unified Messaging |
N |
Y |
Y |
Y |
Y |
N |
N |
N |
|
Advanced Unified Messaging |
N |
Y |
Y |
Y |
Y |
N |
N |
N |
|
AWV Conferencing |
N |
N |
N |
Y |
Y |
N |
N |
N |
|
MiCollab Client Service |
Y |
Y |
Y |
Y |
Y |
Y |
N |
Y |
|
Chat |
Y |
Y |
Y |
Y |
Y |
Y |
N |
Y |
|
Lync/SFB Plugin |
N |
N |
Y |
Y |
Y |
N |
N |
N |
|
MiCollab Console |
Y |
Y |
Y |
Y |
Y |
N |
N |
N |
|
MiTeam |
N |
N |
N |
N |
Y |
N |
N |
N |
|
MiTeam Meetings |
Y |
Y |
Y |
Y |
Y |
N |
N |
N |
|
Next Gen Mobile SIP Phone Settings |
Y |
Y |
Y |
Y |
Y |
Y |
N |
Y |
|
Enable Secure Transport |
Y |
Y |
Y |
Y |
Y |
Y |
N |
Y |
|
Compression |
Y |
Y |
Y |
Y |
Y |
Y |
N |
Y |
Table 3 MiCloud Business Multi-Instance
|
Service type |
MiCloud Business Multi-Instance |
|||||
|
Feature |
Basic IPT |
Standard IPT |
Entry UCC |
Contact Center Agent |
Single Line Device |
Mobile |
|
Prime Phone |
Y |
Y |
Y |
Y |
Y |
Y |
|
Second Phone |
N |
N |
Y |
N |
N |
Y |
|
Third Phone |
N |
N |
Y |
N |
N |
N |
|
Fourth Phone |
N |
N |
Y |
N |
N |
N |
|
Optional features |
||||||
|
Voicemail |
N |
Y |
Y |
Y |
Y |
N |
|
Voicemail to Email |
N |
Y |
Y |
Y |
Y |
N |
|
Nupoint Class of Service |
N |
N |
N |
N |
N |
N |
|
Message Waiting |
N |
N |
N |
N |
N |
N |
|
Unified Messaging |
N |
N |
N |
N |
N |
|
|
Standard Unified Messaging |
N |
N |
N |
N |
N |
N |
|
Advanced Unified Messaging |
N |
N |
N |
N |
N |
N |
|
AWV Conferencing |
N |
N |
N |
N |
N |
N |
|
MiCollab Client Service |
Y |
Y |
Y |
Y |
N |
N |
|
Chat |
Y |
Y |
Y |
Y |
N |
Y |
|
Lync Plugin |
N |
N |
Y |
N |
N |
N |
|
MiCollab Console |
Y |
Y |
Y |
N |
N |
N |
|
MiTeam |
N |
N |
Y |
N |
N |
N |
|
Next Gen Mobile SIP Phone Settings |
Y |
Y |
Y |
Y |
N |
Y |
|
Enable Secure Transport |
Y |
Y |
Y |
Y |
N |
Y |
|
Compression |
Y |
Y |
Y |
Y |
N |
Y |
Phone Types by Service Type
Table 4 Basic IPT License - MiCloud Business Virtual (MLB)
|
Service type |
MiCloud Business Virtual (MLB) |
|||
|
Phone type |
PRIME |
SECOND |
THIRD |
FOURTH |
|
Deskphone |
Y |
NA |
NA |
NA |
|
External Phone |
N |
NA |
NA |
NA |
|
PC MiNet Softphone |
Y |
NA |
NA |
NA |
|
PC SIP Softphone |
Y |
NA |
NA |
NA |
|
Mobile SIP Softphone |
Y |
NA |
NA |
NA |
|
Next Gen Mobile SIP Softphone |
Y |
NA |
NA |
NA |
|
Hot Desk |
Y |
NA |
NA |
NA |
|
ACD |
Y |
NA |
NA |
NA |
|
ACD With Softphone |
Y |
NA |
NA |
NA |
|
Generic SIP |
Y |
NA |
NA |
NA |
|
MiVoice Conference Phone |
Y |
NA |
NA |
NA |
Table 5 Basic IPT License - MiCloud Business Multi-Instance
|
Service type |
MiCloud Business Multi-Instance |
|||
|
Phone type |
PRIME |
SECOND |
THIRD |
FOURTH |
|
Deskphone |
Y |
NA |
NA |
NA |
|
External Phone |
N |
NA |
NA |
NA |
|
PC MiNet Softphone |
Y |
NA |
NA |
NA |
|
PC SIP Softphone |
Y |
NA |
NA |
NA |
|
Mobile SIP Softphone |
Y |
NA |
NA |
NA |
|
Next Gen Mobile SIP Softphone |
Y |
NA |
NA |
NA |
|
Hot Desk |
Y |
NA |
NA |
NA |
|
ACD |
Y |
NA |
NA |
NA |
|
ACD With Softphone |
Y |
NA |
NA |
NA |
|
Generic SIP |
Y |
NA |
NA |
NA |
|
MiVoice Conference Phone |
Y |
N |
N |
N |
Table 6 Standard IPT License - MiCloud Business Virtual (MLB)
|
Service type |
MiCloud Business Virtual (MLB) |
|||
|
Phone type |
PRIME |
SECOND |
THIRD |
FOURTH |
|
Deskphone |
Y |
NA |
NA |
NA |
|
External Phone |
N |
NA |
NA |
NA |
|
PC MiNet Softphone |
Y |
NA |
NA |
NA |
|
PC SIP Softphone |
Y |
NA |
NA |
NA |
|
Mobile SIP Softphone |
Y |
NA |
NA |
NA |
|
Next Gen Mobile SIP Softphone |
Y |
NA |
NA |
NA |
|
Hot Desk |
Y |
NA |
NA |
NA |
|
ACD |
Y |
NA |
NA |
NA |
|
ACD With Softphone |
Y |
NA |
NA |
NA |
|
Generic SIP |
Y |
NA |
NA |
NA |
|
MiVoice Conference Phone |
Y |
N |
N |
N |
Table 7 Standard IPT License - MiCloud Business Multi-Instance
|
Service type |
MiCloud Business Multi-Instance |
|||
|
Phone type |
PRIME |
SECOND |
THIRD |
FOURTH |
|
Deskphone |
Y |
NA |
NA |
NA |
|
External Phone |
N |
NA |
NA |
NA |
|
PC MiNet Softphone |
Y |
NA |
NA |
NA |
|
PC SIP Softphone |
Y |
NA |
NA |
NA |
|
Mobile SIP Softphone |
Y |
NA |
NA |
NA |
|
Next Gen Mobile SIP Softphone |
Y |
NA |
NA |
NA |
|
Hot Desk |
Y |
NA |
NA |
NA |
|
ACD |
Y |
NA |
NA |
NA |
|
ACD With Softphone |
Y |
NA |
NA |
NA |
|
Generic SIP |
Y |
NA |
NA |
NA |
|
MiVoice Conference Phone |
Y |
NA |
NA |
NA |
Table 8 Entry UCC License - MiCloud Business Virtual (MLB)
|
Service type |
MiCloud Business Virtual (MLB) |
|||
|
Phone type |
PRIME |
SECOND |
THIRD |
FOURTH |
|
Deskphone |
Y |
N |
N |
N |
|
External Phone |
N |
Y |
N |
N |
|
PC MiNet Softphone |
Y |
N |
Y |
Y |
|
PC SIP Softphone |
Y |
N |
Y |
Y |
|
Mobile SIP Softphone |
Y |
N |
Y |
Y |
|
Next Gen Mobile SIP Softphone |
Y |
N |
Y |
Y |
|
Hot Desk |
Y |
N |
N |
N |
|
ACD |
N |
N |
N |
N |
|
ACD With Softphone |
N |
N |
N |
N |
|
Generic SIP |
Y |
N |
Y |
Y |
|
MiVoice Conference Phone |
Y |
N |
Y |
Y |
Table 9 Entry UCC License - MiCloud Business Multi-Instance
|
Service type |
MiCloud Business Multi-Instance |
|||
|
Phone type |
PRIME |
SECOND |
THIRD |
FOURTH |
|
Deskphone |
Y |
N |
N |
N |
|
External Phone |
N |
Y |
N |
N |
|
PC MiNet Softphone |
Y |
Y |
Y |
Y |
|
PC SIP Softphone |
Y |
Y |
Y |
Y |
|
Mobile SIP Softphone |
Y |
Y |
Y |
Y |
|
Next Gen Mobile SIP Softphone |
Y |
Y |
Y |
Y |
|
Hot Desk |
Y |
N |
N |
N |
|
ACD |
N |
N |
N |
N |
|
ACD With Softphone |
N |
N |
N |
N |
|
Generic SIP |
Y |
Y |
Y |
Y |
|
MiVoice Conference Phone |
Y |
Y |
Y |
Y |
Table 10 Standard UCC License - MiCloud Business Virtual (MLB)
|
Service type |
MiCloud Business Virtual (MLB) |
|||
|
Phone type |
PRIME |
SECOND |
THIRD |
FOURTH |
|
Deskphone |
Y |
N |
N |
N |
|
External Phone |
N |
Y |
N |
N |
|
PC MiNet Softphone |
Y |
N |
Y |
Y |
|
PC SIP Softphone |
Y |
N |
Y |
Y |
|
Mobile SIP Softphone |
Y |
N |
Y |
Y |
|
Next Gen Mobile SIP Softphone |
Y |
N |
Y |
Y |
|
Hot Desk |
Y |
N |
N |
N |
|
ACD |
N |
N |
N |
N |
|
ACD With Softphone |
N |
N |
N |
N |
|
Generic SIP |
Y |
N |
Y |
Y |
|
MiVoice Conference Phone |
Y |
N |
Y |
Y |
Table 11 Standard UCC License
|
Service type |
MiCloud Business Multi-Instance |
|||
|
Phone type |
PRIME |
SECOND |
THIRD |
FOURTH |
|
Deskphone |
NA |
NA |
NA |
NA |
|
External Phone |
NA |
NA |
NA |
NA |
|
PC MiNet Softphone |
NA |
NA |
NA |
NA |
|
PC SIP Softphone |
NA |
NA |
NA |
NA |
|
Mobile SIP Softphone |
NA |
NA |
NA |
NA |
|
Next Gen Mobile SIP Softphone |
NA |
NA |
NA |
NA |
|
Hot Desk |
NA |
NA |
NA |
NA |
|
ACD |
NA |
NA |
NA |
NA |
|
ACD With Softphone |
NA |
NA |
NA |
NA |
|
Generic SIP |
NA |
NA |
NA |
NA |
|
MiVoice Conference Phone |
NA |
NA |
NA |
NA |
Table 12 Premium UCC License - MiCloud Business Virtual (MLB)
|
Service type |
MiCloud Business Virtual (MLB) |
|||
|
Phone type |
PRIME |
SECOND |
THIRD |
FOURTH |
|
Deskphone |
Y |
N |
N |
N |
|
External Phone |
N |
Y |
N |
N |
|
PC MiNet Softphone |
Y |
N |
Y |
Y |
|
PC SIP Softphone |
Y |
N |
Y |
Y |
|
Mobile SIP Softphone |
Y |
N |
Y |
Y |
|
Next Gen Mobile SIP Softphone |
Y |
N |
Y |
Y |
|
Hot Desk |
Y |
N |
N |
N |
|
ACD |
N |
N |
N |
N |
|
ACD With Softphone |
N |
N |
N |
N |
|
Generic SIP |
Y |
N |
Y |
Y |
|
MiVoice Conference Phone |
Y |
N |
Y |
Y |
Table 13 Premium UCC License - MiCloud Business Multi-Instance
|
Service type |
MiCloud Business Multi-Instance |
|||
|
Phone type |
PRIME |
SECOND |
THIRD |
FOURTH |
|
Deskphone |
NA |
NA |
NA |
NA |
|
External Phone |
NA |
NA |
NA |
NA |
|
PC MiNet Softphone |
NA |
NA |
NA |
NA |
|
PC SIP Softphone |
NA |
NA |
NA |
NA |
|
Mobile SIP Softphone |
NA |
NA |
NA |
NA |
|
Next Gen Mobile SIP Softphone |
NA |
NA |
NA |
NA |
|
Hot Desk |
NA |
NA |
NA |
NA |
|
ACD |
NA |
NA |
NA |
NA |
|
ACD With Softphone |
NA |
NA |
NA |
NA |
|
Generic SIP |
NA |
NA |
NA |
NA |
|
MiVoice Conference Phone |
NA |
NA |
NA |
NA |
Table 14 Contact Center Agent - MiCloud Business Virtual (MLB)
|
Service type |
MiCloud Business Virtual (MLB) |
|||
|
Phone type |
PRIME |
SECOND |
THIRD |
FOURTH |
|
Deskphone |
N |
NA |
NA |
NA |
|
External Phone |
N |
NA |
NA |
NA |
|
PC MiNet Softphone |
N |
NA |
NA |
NA |
|
PC SIP Softphone |
N |
NA |
NA |
NA |
|
Mobile SIP Softphone |
N |
NA |
NA |
NA |
|
Next Gen Mobile SIP Softphone |
N |
NA |
NA |
NA |
|
Hot Desk |
N |
NA |
NA |
NA |
|
ACD |
Y |
NA |
NA |
NA |
|
ACD With Softphone |
Y |
NA |
NA |
NA |
|
Generic SIP |
N |
NA |
NA |
NA |
|
MiVoice Conference Phone |
N |
NA |
NA |
NA |
Table 15 Contact Center Agent - MiCloud Business Multi-Instance
|
Service type |
MiCloud Business Multi-Instance |
|||
|
Phone type |
PRIME |
SECOND |
THIRD |
FOURTH |
|
Deskphone |
N |
NA |
NA |
NA |
|
External Phone |
N |
NA |
NA |
NA |
|
PC MiNet Softphone |
N |
NA |
NA |
NA |
|
PC SIP Softphone |
N |
NA |
NA |
NA |
|
Mobile SIP Softphone |
N |
NA |
NA |
NA |
|
Next Gen Mobile SIP Softphone |
N |
NA |
NA |
NA |
|
Hot Desk |
N |
NA |
NA |
NA |
|
ACD |
Y |
NA |
NA |
NA |
|
ACD With Softphone |
Y |
NA |
NA |
NA |
|
Generic SIP |
N |
NA |
NA |
NA |
|
MiVoice Conference Phone |
N |
NA |
NA |
NA |
Table 16 Single Line Device - MiCloud Business Virtual
|
Service type |
MiCloud Business Virtual |
|||
|
Phone type |
PRIME |
SECOND |
THIRD |
FOURTH |
|
Deskphone |
N |
NA |
NA |
NA |
|
External Phone |
N |
NA |
NA |
NA |
|
PC MiNet Softphone |
N |
NA |
NA |
NA |
|
PC SIP Softphone |
N |
NA |
NA |
NA |
|
Mobile SIP Softphone |
N |
NA |
NA |
NA |
|
Next Gen Mobile SIP Softphone |
N |
NA |
NA |
NA |
|
Hot Desk |
N |
NA |
NA |
NA |
|
ACD |
N |
NA |
NA |
NA |
|
ACD With Softphone |
N |
NA |
NA |
NA |
|
Generic SIP |
Y |
NA |
NA |
NA |
|
MiVoice Conference Phone |
N |
NA |
NA |
NA |
Table 17 Single Line Device - MiCloud Business Multi-Instance
|
Service type |
MiCloud Business Multi-Instance |
|||
|
Phone type |
PRIME |
SECOND |
THIRD |
FOURTH |
|
Deskphone |
N |
NA |
NA |
NA |
|
External Phone |
N |
NA |
NA |
NA |
|
PC MiNet Softphone |
N |
NA |
NA |
NA |
|
PC SIP Softphone |
N |
NA |
NA |
NA |
|
Mobile SIP Softphone |
N |
NA |
NA |
NA |
|
Next Gen Mobile SIP Softphone |
N |
NA |
NA |
NA |
|
Hot Desk |
N |
NA |
NA |
NA |
|
ACD |
N |
NA |
NA |
NA |
|
ACD With Softphone |
N |
NA |
NA |
NA |
|
Generic SIP |
Y |
NA |
NA |
NA |
|
MiVoice Conference Phone |
N |
NA |
NA |
NA |
Table 18 Mobile - MiCloud Business Virtual
|
Service type |
MiCloud Business Virtual |
|||
|
Phone type |
PRIME |
SECOND |
THIRD |
FOURTH |
|
Deskphone |
N |
N |
NA |
NA |
|
External Phone |
N |
Y |
NA |
NA |
|
PC MiNet Softphone |
N |
N |
NA |
NA |
|
PC SIP Softphone |
N |
N |
NA |
NA |
|
Mobile SIP Softphone |
Y |
N |
NA |
NA |
|
Next Gen Mobile SIP Softphone |
N |
N |
NA |
NA |
|
Hot Desk |
N |
N |
NA |
NA |
|
ACD |
N |
N |
NA |
NA |
|
ACD With Softphone |
N |
N |
NA |
NA |
|
Generic SIP |
N |
N |
NA |
NA |
|
MiVoice Conference Phone |
N |
N |
NA |
NA |
Table 19 Mobile - MiCloud Business Multi-Instance
|
Service type |
MiCloud Business Multi-Instance |
|||
|
Phone type |
PRIME |
SECOND |
THIRD |
FOURTH |
|
Deskphone |
N |
N |
NA |
NA |
|
External Phone |
N |
Y |
NA |
NA |
|
PC MiNet Softphone |
N |
N |
NA |
NA |
|
PC SIP Softphone |
N |
N |
NA |
NA |
|
Mobile SIP Softphone |
Y |
N |
NA |
NA |
|
Next Gen Mobile SIP Softphone |
N |
N |
NA |
NA |
|
Hot Desk |
N |
N |
NA |
NA |
|
ACD |
N |
N |
NA |
NA |
|
ACD With Softphone |
N |
N |
NA |
NA |
|
Generic SIP |
N |
N |
NA |
NA |
|
MiVoice Conference Phone |
N |
N |
NA |
NA |
Table 20 Management Portal Administrator Bundle Features
|
Bundle type |
Feature |
Description |
|
Administrator Bundle |
Users |
Provides access to the directory to create, modify, and delete a customer's users. |
|
Call Groups |
Allows you to create, add, or remove users to Pickup Groups, Hunt Groups, and Ring Groups. |
|
|
Hot Desk Phones |
Allows you to create, modify, and delete hot desk devices. |
|
|
Key Templates |
Lets you manage and assign key templates. |
|
|
Company Speed Dial |
Enable user to create, modify and delete company wide speed dial numbers. |
|
|
ACD Groups |
Allows you to create groups of users that can be placed in call paths such as those used by call centers and support groups. |
|
|
Advanced ACD Groups |
Provides access to all the advanced ACD features in ACD paths. |
|
|
ACD Paths |
Allows you to create, modify, and delete ACD paths that are used by call centers and support groups. |
|
|
Advanced ACD Paths |
Provides access to all the advanced ACD features in ACD paths. |
|
|
ACD Music On Hold |
Allows you to create, add, or remove MOH for ACD. |
|
|
RAD Programming |
Allows you to create, modify, and removed RAD greetings and MOH. |
|
|
Call Rerouting Destinations |
Lets the system redirect calls to alternate answering points or devices. |
|
|
Auto Attendant |
Allows you to create, modify and delete Auto Attendant call flows. |
|
|
Advanced Settings |
Allows you to modify business hours. |
|
|
Music On Hold |
Lets you enable and upload embedded Music On Hold (MOH) for a site. |
|
|
Synchronize Platforms |
Lets you initiate the Synchronize Platforms operation for a Customer. |
|
|
Email Capabilities |
Enables the user to send information emails and reset passwords. |
|
|
Call Flows |
Allows you to create, modify and delete company call flows. |
|
|
General Mailbox |
Allows the user to create, modify and delete general company mailboxes. |
|
|
Override Feature Profile |
Lets you override Feature Profile settings when creating or modifying a user. |
|
|
Override Feature COS |
Lets you override feature COS when creating or modifying a user. |
|
|
Work Groups |
Lets you program the Call Coverage Service number. |