Register a Platform Group

Registering a platform group with Management Portal allows you to assign it to a customer. Register a platform group with one MiVoice Business or with multiple resilient pairs. For each MiVoice Business pair, you must configure cluster elements in the System Administration Tool.

Important: When registering a platform group in Management Portal, the IP or FQDN entered for the hostname appears as the public facing domain name. You can choose to leave the default name or change it. The setting is available on the Advanced Settings page. Only a service provider can change the settings.

MiVoice Business Express (MiVBX) is removed for MiVoice Business version 9.X.

To register a platform group:

Note: Before registering a new Platform Group, you need to import the thrift certificate from the MiCollab using the maintenance command. The administrator must run the update command using the exact hostname or IP address that will be used when creating the platform group. This information must correspond precisely. It's crucial that the hostname or IP address in the command matches the one to be used in the platform group. This step must be completed before attempting to create the platform group. This process is applicable from version 6.2 SP4 onwards.

From Platforms > Platform Groups, click Register Platform.

Click Save to save the changes in the current tab before moving on to the next tab.
Enter a unique Name to identify the Platform.
Select the platform type from the Type drop-down list.
- MiVoice Business: When the Type is MiVB, these fields are displayed: MiXML Username and MiXML Password.
- MiCollab: When the Type is MiCollab, these fields are displayed: Public Facing FQDN/IP Address, MSL Username, and MSL Password.
  
  It is important to enter the MSL Username and Password in the appropriate fields when registering a MiCollab or MiCollab with Voice platform group. Otherwise, the registration will fail.
  When migrating from MiCollab 5.0 SP2 to MiCollab 6.0 SP1, you need to re-enter the MSL Username and Password credentials when performing edit operations (such as when editing a platform group).
Enter a valid Host Name. This is the hostname of the nodes.
Enter the MiXML Username and MiXML Password in the appropriate fields.
1. Select the appropriate check box.
  1. Configure Management Host Names for this Platform: Selecting this option tells Management Portal that the MiCollab is deployed in a NAT network.
  2. Use Embedded MiVoice Border Gateway : Selecting this option enables the MiVoice Border Gateway (MBG) embedded in the platform that is available for use
  3. License Reporting Only Mode: Selecting this option, the platform will not be actively managed. It will only be registered for license reporting purposes.
  4. Demo Mode: Selecting this option, the platform creates a mock site.
Click Submit to register the platform group.
Add the MiVoice Business instance(s).
Add Sites as necessary to associate with the platform group. To add a site:
1. Click the Sites tab
  
  When creating (or subsequently modifying) Sites and configuring the associated MBG(s), the User Phone Details will show up to four user phones that can be programmed on the MBG. Both the MiCloud Business Multi-Instance and MiCloud Business Virtual Entry UCC Bundle has four phones associated with them. See Planning Bundles for the phone types supported for each license type. To ensure that the user’s SIP phone number is programmed on the MBG, verify that the Third Phone check box is selected. To ensure that the user’s SIP phone number is programmed on the MBG, verify that the Third Phone check box is selected .
2. Click and follow the instructions .
Add MiCollab Client Tenants as necessary. To enable MiCollab MiTeam, click MiTeam Service.

To edit a platform group:

From Platforms > Platform Groups, click on the name of the platform group.
Click Edit icon ( ) on the right corner of the window.
Do the required changes in the following tabs:
1. Platform
2. MiVoice Business
  
  To Configure Voice Admin Password
  
  The Voice Admin Password field is displayed only for MiVoice Business version 9.0 and up. There are two conditions to display the Voice Admin Password:
  1. Enable SSH in MiVoice Business MSL. See ACD Greetings and Music on Hold to enable SSH.
  2. If the Voice Admin Password is not displaying, check if MiVoice Business is up. Click Save once the MiVoice Business is up.
  Enter Voice Admin Password (Optional). Voice Admin Password is required to communicate with the voice admin account present in MSL.
  
  It is important to configure the Voice Admin Password in MiVoice Business MSL, else Management Portal thro ws an error that it is unable to upload the audio files as the Voice Admin Password does not exist.
  
  To update Voice Admin Password for MiVoice Business using maintenance command
  - Log in to the Management Portal service provider portal (http://xx.xx.xx.xx/konos/sp/spLogin.do). Replace xx.xx.xx.xx with the Management
    Portal server IP address or FQDN.
  - Enter this URL in the same active service provider browser session (https://xx.xx.xx.xx/konos/commands.jsp) Replace xx.xx.xx.xx with the
    Management Portal server IP address or FQDN. This will open up the Management Portal Service Provider maintenance command window.
  - Enter the following command to update a single MiVoice Business and click Submit.
```
updateVoiceAdminPasswordForMcds IPADDRESS:PASSWORD
```
  - Split the command using pipe character as below to update multiple MiVoice Business and click Submit.
```
updateVoiceAdminPasswordForMcds IPADDRESS_1:PASSWORD_1|IPADDRESS_2:PASSWORD_2…..    
     
    
|IPADDRESS_5:PASSWORD_5    
```
MiCollab Client Tenant
SIP Billing Number
Sites
1. To know the sites that are in use, click In Use. A Site InUse pop-up is displayed showing list of pages that are being used.
DIDs:

When Management Portal is upgraded to Release 6.1 from any previous release, a E.164 support checkbox for Upgrade is added in the DID tab. The E.164 feature helps plus dialing support for creating, editing, and deleting the DID range.

I f MiVoice Border Gateway (e mbedded and external) is not registered in Management Portal, then the E.164 support checkbox for Upgrade is hidden.

To create DID range
1. Enter the values for Range Start and Range End.
2. Select the MBG Cluster.
3. Select the SIP trunk.
4. Select the Site.
5. Select the checkbox E.164 for plus dialling support in creating a DID range. If the checkbox is selected, then +DID is generated in the MiVoice Border Gateway.
  
  If the checkbox is not selected, then only DID (without +) is generated in the MiVoice Border Gateway.
6. Click Save.
To edit DID range
1. Click the . Edit the required fields.
  1. If the E.164 checkbox is checked, then the plus sign is added before the selected DID range in the MiVoice Border Gateway for the existing DID range .
  2. If the E.164 checkbox is un checked , then the plus sign is removed from the selected DID range in the MiVoice Border Gateway for the existing DID range.
2. Click . The changes are saved.
To delete DID range
1. Click . The DID range is s uccessfully deleted from MiVoice Border Gateway and Service Provider portal.
Ranges
ACD Embedded RADs
Click Save, once the required fields are updated.

To delete a platform group:

From Platforms > Platform Groups, click on the name of the platform group.
Click the Delete icon on the right corner of the window.

If you are trying to delete MiVoice Business from the MiCollab platform group, make sure that any user created directly on MiCollab does not reference the MiVoice Business in any way.