Add ACD Music on Hold

Play music or messages to callers while they wait to get through to a department.

To add ACD Music on Hold:

1. Click ACD → ACD Music on Hold → Add New.

2. Select the site for the music.

   Note

   The music is available to use on all sites on the same system.

3. Enter a name for the recorded music.

4. Click Upload, search for the music file, and select it.

5. Click Save.

To edit Music on Hold:

1. Click ACD → ACD Music on Hold.

2. Select the music.

3. Change the name for the music or upload a different music file.

   Note

   You cannot change the site where the music is played.

4. Click Save.

To delete Music on Hold:

1. Click ACD → ACD Music on Hold.

2. Select the music.

3. Click Delete.