Add Ring Groups

With ring groups, calls ring multiple telephones, stopping when one member picks up the call. The following ring types are available for ring groups:

• Ring All: Rings all available members at the same time.

• Terminal Ring: Rings the first available member starting from position 1; stop searching if the first available member doesn't answer the call.

• Terminal Cascade Ring: Rings the first available member starting from position 1; continue searching until an available member is found.

• Circular Ring: Rings the first available member starting after the member who handled the last call; stop searching if the first available member doesn't answer the call.

• Circular Cascade: Rings the first available member starting after the member who handled the last call; continue searching until an available member is found.

To add a Ring Group:

1. Click ACD → Ring Groups → Add New.

2. Select the site where this group resides.

3. Select the number an external caller can reach this group directly.

4. Select the extension number.

5. (optional) Click the Enable Voicemail check box to enable voicemail and then enter your voicemail passcode and email forwarding details.

6. Click Next.

7. Using the search box, add members to the group.

8. Select whether you want group members to handle calls on one or more additional key lines.

9. Select the order you want group members rung.

10. Click Next.

11. Choose whether to prevent customer administrators from deleting this group (editing the group is still possible).

12. Click Overflow Point Settings.

13. Select where to redirect the caller if the call is unanswered.

14. Enter the number of seconds to ring the group before the call is redirected.

15. Enter the number of seconds to ring each member.

16. Enter the number of seconds to queue a caller before redirecting to the overflow point.

17. Click Voicemail Settings.

18. Choose the mailbox type, where you want callers forwarded when they dial 0, how long to keep messages before they are deleted, the maximum number of messages to hold in your mailbox, and whether you want embedded UM enabled.

19. Click Call Handling Rules.

20. Choose options for handling calls when unable to answer, on another call, during the day, at night, and on an alternative night.

21. Configure Call Coverage Service Number. The default value is 1.

22. Click Save.

To edit a ring group:

1. Click ACD → Ring Groups.

2. Select the ring group you want to edit.

3. Make your changes.

4. Click Save.

To delete a ring group:

1. Click ACD → Ring Groups.

2. Select the check box next to the ring group you want to delete.

3. Click Delete.