An Auto Attendant is like a virtual receptionist. It allows you to transfer calls to an extension without the intervention of a switchboard operator or receptionist. The Auto Attendant wizard allows you to set up a voice-guided menu structure that provides callers with self-service access to departments or individuals they are trying to reach.

Example of Auto Attendant recording:
Thank you for calling Mitel; For Sales, press 1; For Technical Support, press 2; For other services, press 3.

External Calls and the Direct Number Gateway

The Direct Number Gateway is the terminating point for a telephone company's trunk lines for your Service Provider. The Direct Number Gateway routes external originating calls inward to your phone system. Your phone system then routes calls directly to the desired user extensions within your organization without having to use operators.

If you want to record a message or name for a key, you must first create the key, select it again, and record your greeting.

To set up an auto attendant:

Click Auto Attendants → Add New.
Follow each step in the wizard.
Click Save.