Export Audio Files
Manage ACD Greetings and ACD Music on Hold from Management Portal by exporting the audio files from a MiVoice Business system (primary) on a site. The Export Audio Files command in the Advanced menu lets you export audio files in .wav format and packages them into a .zip file using these file naming formats: <site name>_acdgreetings_<dd-mm-yyy>.zip for the ACD Greetings zip file and <sitename>_acdmusiconhold_<dd-mm-yyy>.zip for the ACD Music On Hold zip file.
The export will time out if you try to export an audio file that too large. The file size limit for an audio file export is 2GB.
To export audio files:
Click Company → Advanced → Export Audio Files.
Select the site to download the files from and select the type of audio file to export.
Click Export.