Add a resilient MiVoice Business instance

If you set up a customer on a single MiVoice Business instance, you can add another MiVoice Business instance to the platform group later to make it resilient. To add a MiVoice Business instance to an existing platform group, add the new MiVoice Business to the Site as a secondary controller. All user devices on the primary MiVoice Business instance are updated with the new secondary MiVoice Business instance.

Note

Changing a resilient MiVoice Business platform to another MiVoice Business platform is not supported for users or shared devices.

Considerations

When a user

Management Portal does this

Adds a resilient MiVoice Business platform

  • Adds the secondary element to ACD Groups created on that site.

  • Adds ACD Greetings created on that site to the resilient MiVoice Business platform.

  • Adds ACD MOH created on that site to the resilient MiVoice Business platform.

  • Adds the secondary element to users and shared devices created on that site.

Changes a resilient MiVoice Business platform to another MiVoice Business platform

  • Changes the secondary element of ACD Groups created on that site to the new controller.

  • Removes ACD Greetings created on that site from the old controller and adds them to the new controller.

  • Removes ACD MOH created on that site from the old controller and adds them to the new controller.

  • For ACD Paths that are resilient, removes ACD Paths created on that site from the old controller and adds them to the new controller.

Removes a resilient MiVoice Business platform

  • Removes the secondary element from ACD Groups created on that site.

  • Removes ACD Greetings created on that site from the resilient MiVoice Business platform.

  • Removes ACD MOH created on that site from the resilient MiVoice Business platform.

  • Removes the secondary element for users and shared devices created on that site.

  • For ACD Paths that are resilient, removes ACD Paths created on that site from the resilient MiVoice Business platform.

To add a resilient MiVoice Business instance:

  1. Log out any Hotdesk users before adding a resilient MiVoice Business.

  2. From the Platforms tab, click Platform Groups.

  3. Select the customer and then click the Edit icon.

  4. Click the Sites tab.

  5. Do the following:

    1. Click the Edit icon for the site that you want to apply resiliency.

    2. Click the MiVoice Business tab.

    3. Select the resilient MiVoice Business.

  6. Click Save.

All user devices on the primary MiVoice Business instance are updated with the new resilient MiVoice Business instance. The customer is locked from making changes during this time.

To remove a resilient MiVoice Business:

  1. From the Platforms tab, click Platform Groups.

  2. Select the platform group and then click the Edit icon.

  3. Click the Sites tab.

  4. Click the Edit icon next to the customer site that contains the resilient MiVoice Business instance.

  5. Click the Mivoice Business tab.

  6. In the Resilient MiVoice Business drop-down list, select No Resilient MiVoice Business.

    Note

    All user devices on the primary MiVoice Business instance are updated when MiVoice Business resiliency is removed. The customer is locked from making changes during this time.

  7. Click Save.

Avoid scheduled maintenance during setup

Do not execute and disable any scheduled maintenance on the MiVoice Business when you run the MiVoice Business Resiliency option in Management Portal. For example, if the DBMS CHECK command starts to execute during that time, it will lock the MiVoice Business instance and cause errors in updating users. If you encounter errors, you may try the operation again. This second try only updates those users that failed the first time. If you would like to set all users' resiliency values again, instead of only those that failed, then delete the task from the background task results list and run the Resiliency option again.