Add an agent from Management Portal

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Do this

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  1. Ensure the preconditions on Management Portal have been met for ACD agent.

  2. In the Customer Administrator portal, create an Agent/User with ACD bundle. See Add, modify, and delete users.

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Open YourSiteExplorer (YSE) and perform a Synchronization. See MiContact Center Business - MiVoice Business Installation and Administrator Guide.