Considerations

Consider the following notes and recommendations when programming ACD:

• Do not program the resilient MiVoice Business as a primary platform in a second site. Attempting to configure RAD’s will cause configuration issues.

• RAD Uploads are only supported with MiVoice Business 8.0 SP3 and up.

• The record a RAD feature does not appear when you have a resilient site.

• Program resilient ACD Greetings and ACD MOH on the same site as the resilient ACD Path that will use them. This will prevent errors later if you decide to change the resilient controller for that site.

• Editing the secondary controller (change or remove) on a site may cause errors related to the ACD path and ACD Greetings on that site. If an error occurs, see the server logs for more information on how to fix the issue.

• Editing ACD Greetings on a site may affect resilient ACD Paths on a different site if they are referencing the ACD Greetings.

• Record a RAD does not appear if you have a resilient site.