Create key templates

You can set up phone keys and default key templates from within the service provider portal and assign them to a customer during customer creation. After a template is assigned, changes made to it from the service provider portal are not applied to the template viewed by the Customer Administrator. The Customer Administrator sees the template as it was initially configured.

Service Providers can create Key Templates for Customer Administrators to use when setting up users instead of programming the keys manually.

Multi-Call key on Primary Phone

The Multi-Call key is programmed automatically on all SIP phones that are configured as primary phones. If the key template is already configured as a Multi-Call key, then the key template is used to create the Multi-Call key for the primary phone. If there is no key template or the key template does not have a Multi-Call key, Management Portal automatically adds the Multi-Call key on the next available key.

Multi-Call key on 2nd, 3rd and 4th phones

The Multi-Call key is programmed on the following SIP devices (UC Endpoints) automatically for the 2nd(SB path), 3rd or 4th phone.

• PC SIP Softphone

• Mobile SIP Softphone

• Next Gen Mobile SIP Softphone

• MiVoice Conference Phone

Because there is no key template (for 2nd, 3rd and 4th phones), Multi-Call key is automatically added by Management Portal. Multi-Call key is added to the 1st and 2nd key.

To create a key template:

1. From the Telephony tab, click Key Templates, then click Create Template.

2. (optional) In Phone Layout, select the phone layout to display. Leaving the setting at default displays all the possible phone keys.

3. Program each key by clicking it and setting the features. You can also apply the template to users who have one row of keys.

4. Click Save.