Actions that make users become unmanaged

A user can become unmanaged when you make changes outside of MiCloud Management Portal, for example, you create a user in MiCollab Client Service or edit fields externally. This means that the fields in MiCloud Management Portal are no longer synchronized with the fields changed externally and they become read-only fields in MiCloud Management Portal. You must return to MiCollab Client Service to edit the fields. See MiCollab Client Service and MiCloud Management Portal field overrides for details.

A user becomes unmanaged when you:

Change the number and types of services so much that they no longer match the MiCloud Management Portal bundle and site definition. For example, adding a device that is not supported in MiCloud Management Portal, or adding 5 phones in MiCollab Client Service when a maximum of four phones is supported in MiCloud Management Portal.
Change the user e-mail address from MiCollab Client Service.
Change the user Login ID from MiCollab Client Service.
Change the Location field from MiCollab Client Service.
Change the Speech Auto Attendant Associated Phone field in MiCollab Client Service to a non-prime number, for example, 54*70.
Set Auto Attendant Privacy in MiCollab Client Service.
Change MAC Addresses that are not related to Set Replacement or Installer PIN operations.

To make the user manageable

When the user is modified outside MiCloud Management Portal, for example, MiCollab/MiVoice Business, the user becomes unmanageable. To make the user manageable, run the following maintenance command:

reconcile_extension     
webId extension

Considerations regarding unmanaged users

The End User Portal is not available for unmanaged users.
The "Create new user from existing user" feature is not available in the Customer Administrator Portal.
The first available extension is picked when a user created in MiCollab Client Serves does not have an extension that is digit only. For example, it would select "54*57" if the extensions available were 54*57, 54*68, and 54*70.

Operations that you cannot manage concurrently

Other operations that you cannot manage from MiCollab Client Service when they are managed from MiCloud Management Portal:

Teleworker

E-mail deployment

Usage and billing information for unmanaged users

When MiCloud Management Portal cannot synchronize a user and associated services, the user is highlighted as unmanaged. However, MiCloud Management Portal still provides usage and billing information around for that user. When a user is no longer managed, MiCloud Management Portal:

Collects license information.
Displays user fields as “Read Only”.
Indicates "unmanaged" in the Bundle column.

MiCollab Client Service and MiCloud Management Portal field overrides

The following tables list the fields that you can override using MiCollab Client Service. They also indicate whether those fields stay managed in MiCloud Management Portal.

User tab

MiCollab Client Service field	MiCloud Management Portal field	Can configure in MiCollab Client Service?	User stays managed in MiCloud Management Portal field?
First Name	First Name	yes	yes
Last Name	Last Name	yes	yes
E-mail	E-mail	yes	no
Login	User Name	yes	no
Location	CESID Name	yes	no
Department	n/a	yes	yes
Prompt Language	Language Preference	yes	partial - Chooses the closest language, for example French Canadian if localized. If language not found, defaults to English.
UCC Bundle	Bundle License Type	yes	no
IDS Manageable	n/a	yes	yes
Password *	Auto-generated	yes	yes
TUI Passcode *	Auto-generated	yes	yes

Phone tab

MiCollab Client Service field	MiCloud Management Portal field	Can configure in MiCollab Client Service?	Stays managed in MiCloud Management Portal field?
Number	Extension Number	yes	no
Service Label	n/a	yes	yes
DID Service Number	DID	yes	no
CESID	Emergency Response Location	yes	yes
Hot Desk User	Phone Type	yes	no
ACD Agent	Phone Type	yes	no
External Hot Desk License	Phone Type	yes	no
Hot Desk User External Dailing Prefix	Prefix	yes	yes
Hot Desk User External Number	Simultaneous Ringing Number	yes	yes Note: This field is not updated in the Management Portal end user portal.
Deployment Profile	Auto managed	Do not edit this field.	no
Preferred Set	Hard coded	yes	yes
Service Level	Hard coded	yes	yes
Zone ID	Part of Sites	yes	yes
Call Coverage Service Number	n/a	yes	yes
COS	Feature Profile	yes	yes
COR	Dialing Plan	yes	yes
Send Deployment E-mail	Welcome E-mail code	n/a	n/a
SIP Device Capabilities	Hardcoded	yes	yes
SIP Password *	Auto-generated
SAA associated phone	Auto managed	yes	no
SAA Privacy	Private	yes	no
Device Type	Device Type	yes	no
MAC Address	MBG device	no	only for installer PIN case

MiCollab Unified Messaging

MiCollab Client Service field	MiCloud Management Portal field	Can configure in MiCollab Client Service?	Stays managed in MiCloud Management Portal field?
Extension	Hardcoded to prime phone in MiCollab	yes	yes
Attendant Extension	In MiCloud Management Portal field bundle	yes	yes
FCOS	In MiCloud Management Portal field bundle	yes	yes
LCSOS	In MiCloud Management Portal field bundle	yes	yes
MWI #1	In MiCloud Management Portal field bundle	yes	yes
MWI #2	In MiCloud Management Portal field bundle	yes	yes
Standard UM	In MiCloud Management Portal field bundle	yes	yes
Advanced UM	In MiCloud Management Portal field bundle	yes	yes
Record-a-Call	n/a	yes	yes

MiCollab Client

MiCollab Client Service field	MiCloud Management Portal field	Can configure in MiCollab Client Service?	Stays managed in MiCloud Management Portal field?
Feature Profile	In MiCloud Management Portal field bundle	yes	no
Deskphone Extension	In MiCloud Management Portal field bundle	yes	no
Softphone Extension	In MiCloud Management Portal field bundle	yes	no
Mailbox Number	Hardcoded	yes	no
MiTeam	In MiCloud Management Portal field bundle	no	n/a
E-mail List	User Profile	yes	yes

When a group member becomes unmanaged

When a group member becomes unmanaged, Management Portal detects the unmanaged user (during save) and you receive an error message. However, you can have an unmanaged user as an overflow point or voicemail operator.

Changing DID numbers outside of Management Portal

You can use periodic syncs in the billing scheduler to sync and update user data between Management Portal and MiCollab. When set up, the sync updates and saves the first name, last name, extension information, and DID data in the Management Portal database.

* Auto-generated passwords are not HIPAA compliant.