Reset passwords
The Management Portal server generates a new password and sends an e-mail to the user with the new password. The Customer Admin can reset the passwords from the Customer Admin portal under Users.
Management Portal can reset following types user passwords:
MiCollab password
Portal password
Phone PIN
SIP password
Voicemail password
If you select SIP Password and you have more than one SIP capability (for example MBG SIP and SIP softphone) Management Portal will reset and send both passwords.
Single user selection
Selecting a single user generates a new user password for the portal. Other passwords are also generated and sent depending one the bundle assigned to the user.
Multiple user selection
Selecting multiple users generates a new password for the portal only. Because the other passwords depend on bundles assigned to users, you must select one user at a time to reset other passwords. You can select a maximum of 25 users at a time.
To reset passwords:
From the Customer Administrator portal, click the Users tab and select one or more users.
In the Select an Action list, click Reset Password.
Select the type of password(s) to reset.
Click Reset Password & Send Email.