Management Portal allows a Service Provider to set up MiCollab Clients for multiple Customers on the same MiCollab Client server. The Tenants configured in Management Portal on the same MiCollab Client server appear as a unique Enterprises per Tenant.

Terminology: Note that on the MiCollab Client Server, we use the term Enterprises. On Management Portal, we use the term Tenants. When you create users, they are grouped into their corresponding Tenant/Enterprise.

When the platform group is registered with a MiCollab Client Tenant, Management Portal creates an appropriate Enterprise on the MiCollab Client server.

Note

After you configure MiCollab through Management Portal, changes should not be made on the MiCollab Client server; this will cause configuration issues and possible loss of MiCollab Client services.

There are some limitations and restrictions for MiCollab Clients (e.g. Calendar integrations). Refer to the MiCollab Client Administrator Guide and the MiCollab Client Administrator Web Help for more information (go to Document Center).

Synchronize platforms when using MiCollab Multi-Tenant

A new user created in MiVoice Business does not appear in MiCollab until a synchronization between MiCollab Multi-Tenant and MiVB takes place, which by default is every 24 hours. To synchronize platforms at anytime, use the Synchronize Platforms button in the Customer Administrator portal:

Click Company and then select Advanced > Synchronize Platforms.

Enable MiCollab MiTeam

MiCollab MiTeam is a mobile-first on-demand collaboration tool. It provides a persistent workspace for team collaboration with messaging, content sharing, white boarding, and real-time voice and video meetings, allowing teams to communicate in real time no matter where they are.

MiCollab MiTeam is available with Entry UCC based Service Bundles in the SMB architecture and is available with Premium UCC Service Bundles in the MLB architecture. See Planning Bundles for Customers.

To enable MiCollab MiTeam:

Register the platform group.
Click the MiCollab Client Tenant tab.
Select MiTeam Services.
Click Save.

Set the MiCollab MiTeam data center location

You can set the location of the MiCollab MiTeam data center in the Service Provider Portal to support Data Sovereignty requirements. Management Portal with MiCloud Business supports three locations for hosting MiTeam user data; US (default), Europe, and China.

If you have users that reside in both Europe and the US, set the data center location to EU. The laws in the US allow data storage in Europe.

Note

If you upgraded to Management Portal but are using MiCloud Business 3.2 or earlier, the MiTeam data center location is set to US by default and isread-only (grayed out). The data location setting was not available in MiCloud Business 3.2 and earlier or MiCollab versions earlier than 7.3.

To set the MiTeam data center location:

Go to Platforms > Platform Groups, select the platform group, and then click the Edit icon.
Click the MiCollab Client Tenant tab.
From the MiTeam Data Center Location list, select the new location.
Click Save.