Set up MiCollab in a NAT network

NAT-based networks are required for MiCollab Platform-based solutions in MLB and SB deployments.

For Management Portal to access nodes (for example, MiVoice Business) from the SP Network, two IP addresses are required:

  • Customer Host Name - the IP address configured on the node itself (for example MiVoice Business).

  • Management Host Name - the IP address needed to access nodes (for example MiVoice Business) from the Service Provider network.

Step 1 Register the MiCollab platform with NAT support:

  1. Click the Platforms tab, select Platform Groups, then click Register Platform.

  2. Select Configure Management Host Names For This Platform. This information tells Management Portal that the MiCollab is deployed in a NAT network.

    Note

    You cannot disable the Requires Management Host Name Configuration after you register the MiCollab platform.

  3. Enter the required information.

    Note

    Make sure you enter the Management Host Name IP address in the Host Name field. The Management Host Name IP address is used to access MiCollab from the Service Provide network and is not the actual IP Address (or FQDN) of the MiCollab on the Customer Network. The Public Facing FQDN/IP Address field is independent and has no effect on this configuration.

  4. Click Submit.

Step 2 Configure the MiVoice Business node with the Management Host Name:

After MiCollab is registered, the MiVoice Business tab lists any MiVoice Business nodes that you add to MiCollab. By default MiVoice Business displays its own IP Address as configured in the Customer Network (the Customer Host Name field). Use the following procedure to configure the Management Host Name so that Management Portal can access the MiVoice Business from the Service Provider network.

  1. Click the MiVoice Business tab.

  2. Click the Edit button for the first MiVoice Business listed.

  3. In the Management Host Name field, enter the IP Address that is used to access MiVoice Business from the Service Provide network.

  4. Click Save.

  5. If required, configure other MiVoice Business instances.

Step 3 Complete the MiCollab registration:

All tabs except for Platform Details and MiVoice Business are disabled until you enter the Management Host Name in Step 2.

  1. Use the tabs to configure Sites, SIP Billing Number, and other platform group settings.

  2. Click Save.

Reconfigure MiCollab to enable NAT support

If you previously registered MiCollab without NAT support, you can enable it using the following steps.

To reconfigure MiCollab to enable NAT support:

  1. Click Platforms and then click the Edit icon for the MiCollab platform.

  2. From the Platform Details tab, enable the Requires Management Host Name Configuration.

To configure MiVoice Business node with management host name:

  1. Select the MiVoice Business tab. The MiVoice Business nodes are listed with defaulted “Management Host Name” values. The “Management Host Name” is defaulted to the “Local Host Name” (which is the IP Address/FQDN of the MiVoice Business in the Customer network).

  2. Click the Edit button on the first MiVoice Business instance. This will bring up a dialog to enter the “Management Host Name”. Remove the defaulted “Management Host Name” IP Address, and enter the IP Address that is used to access the MiVoice Business from the Service Provide network and click Save.

  3. Repeat this process as needed for all the listed MiVoice Business instances.

Note

A MiCollab registered with “Requires Management Host Name Configuration” cannot be reconfigured to disable NAT support. This MiCollab needs to be deleted and re-added.