Unified Communications and Collaboration
With MiVoice MX-ONE 7.x the customer can benefit from native Unified Communication and Collaboration (UCC) through integration of Mitel’s MiCollab portfolio, offering multi-media collaboration (voice, video and IM) through a variety of soft-phones and CTI call control clients for PCs, tablets and smart-phones. These can be combined with the Mitel BluStar Ecosystem clients, as well as desktop SIP end-points, ranging from the Mitel Conference & Video phone, to a full range of SIP terminals.
The MiCollab suite works as a SIP based client-server system which through standards based integration provides call control and feature-support natively by MiVoice MX-ONE.
Mitel's MiCollab portfolio provides businesses with a comprehensive, end-to-end UCC solution with a versatile and consistent user interface across different devices. MiCollab offers a natural collaboration experience and fully embraces trends such as presence information, IM, multi-party and personal video communication as well as increased use of smart phones and tablets in the workplace.
MiCollab helps users work together more effectively, e.g. on the fly video conferencing with remote workers, road-warriors and teams working on the same project to exchange ideas more easily and collaborate more efficiently. Mitel's focus across the portfolio is a unified user experience, facilitating user-adoption through a consistent look and feel, regardless of the device used.
Mitel Application Server (MAS) is the core of the MiCollab suite. The MAS handles the clients, contacts, presence as well as control of, and signaling between, the MiCollab components and the MX-ONE system. All user-provisioning is handled through the MX-ONE Provisioning Manager and automatically executed via the MAS server.
Integrated with the MAS server the below MiCollab server applications are delivering UCC services to the end-users:
The MiCollab AWV (audio, web and video) suite multi-media meet-me web-based desktop sharing and video conferencing. Its web based conference administration portal allows users to setup and manage their conferences directly from any MiCollab client, or from any PC via web browser.
MiTeam and MiTeam Meetings also part of the MiCollab portfolio, is a set of work-stream communications and collaboration tools that provide a highly collaborative, persistent workspace for team-based meetings, conversations, content collaboration and project management.
Mitel NuPoint Unified Messaging (UM), which provides messaging functions from basic voice mail to advanced unified messaging.
MiVoice Border Gateway (MBG), a platform for secure communication with remote tele-workers, can also be used.
MiCollab Fixed Mobile Convergence, when the MiCollab for Mobile Client user initiates a MiCollab call, a native mobile call is placed using the mobile number configured as EHDU or Remote Extension. Through the Terminal Selection Service (TSS) in MX-ONE, and the corresponding functionality in the MiCollab clients, the users with multiple terminals can select which terminals/applications should ring and be used.