Unified Communication and Collaboration

Mitel’s MiCollab Unified Communication and Collaboration (UCC) portfolio is designed to provide business with effective collaboration amongst colleagues and between employees and business partners or customers. MiCollab aligns with Mitel’s MiVoice MX-ONE to bring together voice, video, chat, messaging, web conferencing and team collaboration tools, all within a single solution, so that all employees within the organization can have access to a rich set of communications and collaboration tools that empowers them to spend less time trying to connect with others and more time engaged in productive communications.

MiCollab is designed using a mobile-first design philosophy to provide users with a single point of access to communications and connectivity tools, from both desktop (PC & Mac) and mobile devices (Android & iOS), that align with how employees prefer to communicate and address today’s mobile, fast-paced workplace. With a focus on providing a consistent and unified user-experience regardless of the device used, MiCollab helps users work together more efficiently and effectively (e.g. on-the-fly communications escalation and virtual workspaces where teams working on the same project can easily exchange ideas and share content).

Together with Mitel MiTeam, MiCollab offers users access to team collaboration services that enable the ability to create and access virtual workspaces where teams of any size can post messages, share content, assign tasks, and start instant group conferences. With MiTeam, all posted information (and uploaded files) are stored in a persistent way, securely in the cloud, enabling users to access their information from anyplace, at any time.

Through MiTeam Meeting, the MX-ONE users can establish various forms of web-based high-quality audio, video and collaboration meetings with persons within the company and with persons outside of the company. Through the cloud-based Mitel collaboration engine, the capacity is adjusted to the needs and can scale from small systems up to very large systems. Furthermore, MiCollab’s portfolio of UCC services includes integrated Audio, Web, and Video conferencing services enable employees to connect and collaborate with colleagues, business partners, and customers through highly interactive online meetings, including large-scale audio-only services, web-based desktop sharing and 8-party desktop video conferencing. Its web-based conference administration portal allows users to set up and manage all aspects of their conferences from a single interface or create meetings on the go from within their Outlook calendar via a MiCollab plug-in for Outlook.

Mitel’s UCC portfolio can be enhanced with a range of SIP end-points, including the Mitel Conference & Video phone, HD quality SIP desktop phones, and wireless terminals. In addition, MiCollab users can access their conferences directly from their Mitel 6900 series phone via a simplified application (Meeting Center) located on their phone screen.

In keeping with Mitel’s strategy of openness, MiCollab uses open and standardized interfaces to address integrations with 3rd party applications. Microsoft Teams users have a number of alternative inter-working options, and for customers who have adopted Microsoft (MS) Teams, Skype for Business (SfB) as their IM/Presence solution. MiCollab provides a plug-in for SfB that enables SfB users to direct all voice-centric interactions through their Mitel MX-ONE end-points directly from the SfB client. Furthermore, MiCollab integration with MS Exchange allows click-to-dial and click-to-chat capabilities directly from the Outlook contact cards.