System Overview

The MX-ONE comprises several components that provide different functionality and services. The components can be combined according to the specific customer needs. There are basically two commercial offerings; one CPE offering, where the equipment is located at the customer premises, and one for a Private Cloud offering, where the equipment is located at a service provider, and “leased” to the end customers.

For an overview of the MX-ONE architecture, see Figure 1: MX-ONE Architectural Overview.

For a list of RFCs and ITU-T standards, see the description for MIVOICE MX-ONE.

The MiVoice MX-ONE system is the core component of MX-ONE solution, and provides IP telephony services, as well as traditional (TDM-based) Private Branch Exchange (PBX) functionality, including DECT functions.

The main products in Unified Communication are MiCollab Advanced Messaging, MiContact Center Enterprise and the Mitel Collaboration Management, CMG.

MiCollab Advanced Messaging delivers voice mail and fax functions. It supports Unified Messaging and cooperates with major email systems, such as, MS Exchange, Lotus Notes, and Groupwise. MiCollab Advanced Messaging is optional in MX-ONE.

MiContact Center Enterprise is an all-in-one, adaptive and flexible platform for UCC, mobility, contact center, Business Process Automation, analytics and reporting, as well as service and database integration. It offers skills-based routing functions, agent desktop applications and management applications for server-based contact centers.

The Mitel Collaboration Management, CMG consists of a number of applications that enhances the MX-ONE. The Mitel CMG includes all necessary applications for contact management, including the Mitel InAttend, attendant services, and Visit, visitor registration and management.

The MiCollab AVW Conferencing terminals and clients, which are part of Mitel’s UCC MiCollab portfolio, are an integral part of the solution.

The Mitel Mobile Client offers a contextual graphical user interface for easy access to the corporate PBX services directly from the mobile phone. When combined with the mobile extension functionality of the MX-ONE, it enables in-call PBX services (inquiry, transfer, conference, etc...) as well as absence indication, phone book lookup, voice mail access, call forwarding, and so on. Additionally, Mitel Mobile Client's Dynamic LCR and the Traveling SIM features initiate call routing based on the user's location significantly reduces mobile roaming charges for users abroad.

MX-ONE Provisioning Manager is the user and extension management application in MX-ONE, providing a single point of entry for managing user and extension data in MX-ONE, MiCollab Advanced Messaging, Mitel CMG, and Mitel Mobile Client Management System. MX-ONE Provisioning Manager is the recommended user management solution for customers migrating from the Mitel MX-ONE Telephony Switch (Mitel TSW) to MX-ONE 7.x.

Different MX-ONE Managers are used to manage the MX-ONE solution. These applications provide administrators with ease of use tools and integrates well with the existing IT environment.

For detailed information about the MX-ONE solution, see MIVOICE MX-ONE SYSTEM OVERVIEW and MIVOICE MX-ONE SYSTEM DESCRIPTION.