Bulk Import of Users
A Mitel Partner or a Account Admin can add users in bulk to a customer account in the Mitel Administration by using the bulk import feature. This removes the need for a Partner or Account Admin to add users into the portal one at a time. They only need to enter the details of each user in the spreadsheet template provided, and with the click of a button these users will be added to the customer account.
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Expand User Management from the left navigation menu, click Users.
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Click
icon. And click Import Users, the Import Users panel opens.
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Click the spreadsheet template hyperlink. See Spreadsheet Template for details to fill the spreadsheet.
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Save the spreadsheet after updating and return to the Mitel Administration.
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If the Import Users pop-up is still open, click Upload. Else,
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Return to the Users page of the customer account, click Upload from the Import Users panel.
Spreadsheet Template
A spreadsheet containing the fields in which user details must be entered is downloaded to the default download location of your system. Using Microsoft Excel, enter the user details in the relevant fields of the spreadsheet.
A spreadsheet containing the fields in which user details must be entered is downloaded to the default download location of your system. Using Microsoft Excel, enter the user details in the relevant fields of the spreadsheet.
The spreadsheet contains the fields FIRST NAME, LAST NAME, NAME, EMAIL, and ROLE.
- You must enter the details in at least one of the fields among FIRST NAME, LAST NAME, and NAME.
- You must enter a valid email address for the user in the EMAIL field. Ensure to not enter:
- an email address already assigned to an existing user in the customer account
- the same email address for different users in the spreadsheet
- You must enter a user role for the user in the ROLE field. The available user roles are User and Account Admin. If you do not enter a user role, the default role User is assigned to that user.
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Save the spreadsheet.
Return to the Users page of the customer account, and click Upload from the Import Users panel. A window opens. Navigate to the location where the spreadsheet is saved, select the spreadsheet, and click Open. A Preview window opens.
The Preview window summarizes the user details you entered. The STATUS column for a user will show an error icon ( 
) if there is an error in the details you entered. You can proceed to add users to the customer account by clicking the Upload button. However, if you proceed to add users when the STATUS shows the error icon:
- The users without errors in the user details are added to the customer account and will be removed from the Preview window.
- The users with errors in the user details will not be added to the customer account. They will continue to remain in the Preview window until you make the required corrections and add them to the customer account or delete them.
Click the fields that have errors and make the required corrections. If there are no errors in the user details, a label at the top of the Preview window displays No errors found.
In the Preview window, you can also:
- change the user role by clicking the down-arrow beside the user role and selecting a user-role from the from the drop-down
- delete a user by clicking the
icon - add a user by clicking Add Row and entering the required user details.
After making all the necessary corrections and modifications, click Upload to add the users to the Accounts Console. The users will now be listed in the Users page of the Accounts Console. If you click Cancel the bulk import operation is canceled.
After you add users in bulk to a customer account, you must send Welcome emails to these users to register and log in to the various CloudLink applications. To send the Welcome email, do the following:
- In the Users page, select the check box associated with the user(s) to whom you want to send the Welcome email.
- Click the icon and from the panel that opens, click Send welcome emails.
A Welcome email is sent to the selected users.