Contact Center

The Contact Center section displays Mitel CX configuration settings for the user. This section allows the Mitel Partner or Account Admin to modify contact center settings including the assigned site, security role, supported media types, and licenses.

1. From the drop down list of Site, select the site.

2. Select the Security Role that you want to assign to the user.

3. Select the check box(es) associated with Media Types that you want to assign to the user.

   Note:

   • If a Media Server is not configured in Mitel CX for the media type, the check box will be disabled.
   • Employees/User - Only one voice agent can be configured per employee. If the employee is anACD Agent, clicking the Voice checkbox in the Contact Center template will automatically fill in theAgent Reporting and Agent Login.

4. From the Workload Descriptor drop down list, select workload descriptor.

5. From the feature options, Print reports to desktop, Distribute reports from employee, and May see all queues select the associated check box(s) that you want to assign.

6. Enter the network printer ID in the Network Printer field.

7. Under the Licensing section, from the Supervisor License drop down list, select the license that you want to assign to user.

8. Select the check box(s) associated with the license(s).

   Note: The check boxes for Multimedia Contact Center License and Contact Center Voice License are disabled. They will be automatically selected based on the Media types assigned to the user.

9. Select the type of phone from the Phone Type License drop down list.

The Save button will be disabled, if any of the required fields are not entered, or have invalid entries.

If any field has an error, an error message will be displayed at the bottom of the page.

The Save and Deploy button will save the user settings and send a deployment email to the user. Selecting just Deploy when no changes are made will send a deployment email to the user with the current configured settings.