Managing Mitel CX Features
After Mitel CX is integrated to a customer account, you can manage the Mitel CX features for the users in that customer account. The Mitel Partner or Account Administrator can select the service category and set the various user configuration settings.
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In the Accounts console, navigate to User Management > Users from the left navigation menu. The list of Users is displayed.
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From the list of users, select the user for whom you want to manage the Mitel CX features.
Scroll to the Products and licenses section and click + Add Product button. Click the Add option next to Mitel CX and click Done to save the changes.Note: If the account is integrated with MiVoice Business, MiVoice Business Service will be displayed as the product and when it is added to the user, Mitel CX options can be assigned as well.
Mitel CX features list is displayed. You must click Complete setup to select the service category for a user.
Mitel CX Service
The Mitel Partner can select the type of service category for a user. The service category is the grouping or classification of specific features and services offered to users.
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Navigate to Products and licenses section of the user details page and click the Complete setup button associated with Mitel CX. If the account is integrated with MiVoice Business, click the Complete setup button associated with MiVoice Business (no service assigned).
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Click Choose service category to select the service type or click Upgrade Service to change or update the existing service type for the user.
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Click Select associated with the service category that you want to choose, and click Apply.
From the Template drop down list, select a user template. Filter templates by category and tier selection check box is selected by default.
Click Apply Changes. For information about user templates, see Mitel CX User Templates.