Prerequisites for Provisioning Devices via Mitel Admin Portal

To configure and provision MCX employees, agent groups, and queues through the Mitel Admin Portal, the following prerequisites must be met:

  1. CloudLink Daemon Must Be Running:

    The CloudLink Daemon must be installed and actively running on the MCX server. This service is required to enable communication between the Mitel Admin Portal and the MCX environment.

  2. Supported Admin Types:
    The following types of administrators can provision MCX devices:
    • Customer Admin:
      • Must have an active CloudLink account.
      • The email address in CloudLink must match the email address in MCX.
      • The Customer Admin must be defined in MCX to enable proper linking and provisioning.
    Note:

    No MCX User Required for Partner Admin:

    Partner Admins can configure MCX devices and settings directly through the Mitel Admin Portal without requiring a user record in MCX.

Parent topic: Mitel CX
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